- Report: #1497268
Complaint Review: Apollo Lift - Romeoville IL
Reported By:
newhorizons -
Closter, New Jersey, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Apollo Lift
1277 Naperville Dr, Suite D Romeoville, 60446 IL, United States
Phone:
312-451-3359
Web:
https://www.apolloliftus.com
Categories:
Business Rating:
(0)
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Apollo Lift APOLLOLIFT LLC Pattern of deceit, fraud, and quality issues selling defective equipment Romeoville IL
Report Attachments
On 6/23, I purchased a "brand new" electric stacker (advertised here: https://www.apolloliftus.com/product-page/semi-electric-stacker-cdd10b-iii). On 6/29, upon receipt of the product, it was clearly defective and missing a crucial component that rendered the machine completely inoperable. Namely, the apparatus that connects the chain to the fork was missing.
I immediately contacted the merchant and he denied responsibility and advised that I could repair the machine with nuts and bolts. I am, under no circumstance whatsoever, qualified to repair heavy industrial equipment that weighs over 1200 pounds and I cannot accept liability for potential workplace hazards that may occur if repair is made improperly. Yet, the merchant refuses to honor his own advertised warranty, refuses to take responsibility, and even goes so far as to claim that I "artificially" damaged the machine.
Moreover, communications with the merchant suggest deceit and a pattern of past fraud. For example, he dishonestly misrepresents the cost of freight, claiming that he has "already spend $500 to ship to you", despite the fact that I bore the original cost of freight at a cost of $180, and that he would not "spend $500 to return this". His refusal to properly address a defect is a breach of his advertised warranty on the product. He admits that he has, in the past, frequently "dealt with customers like you", which suggests a pattern of product quality issues.
The merchant has categorically denied me any reasonable relief. He has stated that "the chain was artificially disassembled" and thereby denied me any refund by claiming that a refund will only happen "If nothing damaged", which is clearly not the case. Notwithstanding, he asked me to bear the cost of freight both ways and also to pay a 10% restocking fee in addition to paying for a defect that is clearly not my responsibility.
The merchant has a hostile attitude and has told me to "do whatever you want", leaving me with no recourse but to pursue all avenues available to recover my money for this defective and inoperable product.
NEVER purchase from this company!
1 Updates & Rebuttals
Maurice
Closter,New Jersey,
United States
The issue has been resolved
#2Author of original report
Tue, August 11, 2020
I was the original poster of the report referenced here. I was contacted by a representative from Apollo Lift's foreign office who offered to resolve the issue by issuing a full refund and a pick up of the equipment. The issue has been fully resolved and my impression of the company has significantly improved.
