- Report: #1520270
Complaint Review: American Van Lines - Pampano Beach Florida
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Author Confirmed
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American Van Lines
1351 N>W. 22nd Street Pampano Beach, 33069 Florida, United States
Phone:
888-342-6683
Web:
Americanvanlines.com
Categories:
Business Rating:
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American Van Lines Kyle Hernandez They gave me a quote, took 50% (approx. 2400) and when I called, I got the run around. Pampano Beach Florida
On late May 2022, I call and ask American Van Lines for a quote. I spoke to Kyle Hernandez. Afte, r reviewing, I "signed off" on the estimate. They wanted 50% upfront, approx $2,400.00 which I gave him on my Discover Card. In July, because of circumstances, I needed to change my moving date forward at least a month.
It was originally for 9/16th. After leaving a message with Melissa, I did not hear from him. I called again 2 days later, got Melissa, was told Kyle would call me back. I told her he hasn't and all I want to do is change my moving date forward. She replied that it would have to be approved. I said to forward my request to the Approval Dept., and "when would I hear from them?" Silence.
It was then I thought to check "Ripoff Reports" and sure enough, there were 2 incidents with different people. One of them said that bad reviews (I guess on their website) were taken off because the Company bribed the people. After reading that I didn't want to do any business with them.
I decided to call my credit card fraud dept and make a report. I explained my story and they said it would take approx 30 days to investigate this. Meantime, I was given a temporary credit on my card which I couldn't use until the investigation was closed.
After several days, I got emails, voicemails from Kyle. I picked up the last call, and he was very cordial, said he couldn't reach me at the number I had given. I told him that I didn't like the lack of response on his part, and that I am cancelling my contract. He said he was very sorry to hear that.
Afterwards, I received 2 emails from him, one cancelling my contract, and second refunding my money via credit card. I had read the fine print on the contract (although I never did "accept" it by email, but it did stipulate that the deposit was non-refundable whether it was changed or cancelled. I hope no one else falls victim to this unscrupulous company. This gives other moving companies a bad name.
