- Report: #1502485
Complaint Review: American Home Shield -
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American Home Shield
United States
Web:
https://www.ahs.com/
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American Home Shield AHS Failure to replace cooktop with similar brand/features - tries to deny claims and pays out minimum
I would never buy an extended warranty and only used American Home Shield as it was provided by the seller. Since we had the warranty, we filed a claim on the cooktop which had issues with the ignitor on one burner. American Home Shield sent out a tech and charged us $75. He accessed the issue and said he had to order parts.
AHS said parts are unavailable (even though I can readily find them on the internet from reputable suppliers) and offered to replace the cooktop with one from a different manufacture with different dimensions - meaning it wouldn't fit the exiting cutout. We argued that it was a different brand (GE vs Whirlpool) and that the dimensions were bigger. If they would have stayed with the same brand (whirlpool), it would fit and we even offered a part number for the equivalent from the current brand (whirlpool).
They said same brand was an upgrade and it would cost us $602 to upgrade (we can buy that same cooktop at Lowes for $699). They offered us $320 to buy our own and have it installed which isn't even half of what one would cost much less the installaiton cost.
They are just trying to get out of replacing it and really just wanted us to settle so they save money. We have granite counters so cutting the opening larger would be an extra expense that we wouldn't have to incur if they just used the same brand.
Overall worst customer experience, especially when you couple that with the fact that it took 1.5 hours on hold to actually get to talk to an actual person.
AVOID AHS at all costs because they won't cover your issues. They just want your $75 service fee plus the initial cost of the warranty.
We are NOT renewing with them and when we go to sale this house, we will provide the new buyer with a warranty from anywhere BUT AHS. This is why I never buy extended warranties - it is a hassle and a ripoff.
