Complaint Review: Affordable Spa Covers - Clearwater FL

Please if you get anything from this review, DO NOT PURCHASE FROM THIS COMPANY! They are a scam of a company, and once you pay YOU WILL NOT RECEIVE THE PRODUCT! How theyare still able to operate a business online without being shut down is beyond me. Okay so my experience with this company began January 10th, 2021 when I placed an order for anew Spa Cover and was charged $345. At this time, I was assured a May Delivery date which wasfrustrating but understandable at the time due to Covid, so I assumed difficulty to obtain supplies.

Directly on their website it does state: Due to an overwhelming amount of orders, Expedited Orders are taking approximately 4 to 6 Weeksplease call us at 727-888-4561 for specifi c production time. Come May 18th I received an email stating that my order was "In Production". Now this got me excited, thinking it would be shipped out shortly after. Come August 30th, I contacted the companyas I received no correspondence since May? I was told that "In Production" does not literally mean itis in production but that my group of orders should be next up to be processed, or something alongthose lines.

The lady on the line also informed me that quote "Your order is expected to go from ourfacility around September 10th - 17th, if not sooner." Again, this date came and passed. It is now November and I contact the company again to seek anyupdates? Now I am told via email "Your order is expected to go out from our facility last week of November, if not sooner." "You will receive a tracking number" and so on. At this point I call themand attempt to get a refund processed as this is unacceptable for any business to continually delayshipment, with no apology, explanation, or means to make it right.

The lady on the phone whosename is Nancy L. (she wouldn't provide me a last name). She refused to ever allow me theopportunity to speak with anyone beside herself, no supervisor. She refused to process a refund viathe phone, stating that it had to be done in writing via email - no exceptions. Please be aware thereis also a $150 penalty for order cancellations after 24 hours - no exceptions. The lady refused to process my refund directly back to my card, I was informed the only method is mailing me a check. I would never trust cancelling my order and praying a check will magically arrive, considering thetrack record with this company.

After our phone call I immediately fi led a fraud report with my credit card company. I also filed acomplaint with the Better Business Bureau, #67503440. Please take a glance at this company on theBBB, you will see claim after claim stating the same thing as me. After several attempts the companymade no response back to BBB and BBB gave me suggestions on other agencies, I could contact todispute my claim. So, come December 3rd, I yet again contact this company for an order update and guess what?"Production has delayed your order to be out on the fi rst week of January due to the shortness of foam. - Nancy L." This was no surprise as each and every deadline comes and goes with a longerdelay in processing my order.

So, at this point I am in the process of pursuing civil action with thiscompany and want to pass along the message to ensure no one else has to be subjected to thefraudulent business practices of Aff ordable Spa Covers. Also File complaints with FTC #142550002 and FBI Fraud Department.