- Report: #1519677
Complaint Review: ADT - boca raton fl
Reported By:
DisabledVeteran -
Carlsbad, NM, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ADT
1501 W Yamato Rd. boca raton, 33431-4438 fl, United States
Phone:
(561) 988-3600
Web:
https://www.adt.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ADT Safe Haven Security their authorized dealer. SAFE HAVEN SECURITY SERVICES LLC 391919 Lied about a warranty boca raton fl
I had just purchased a brand-new home in New Mexico and called ADT for a security system. I also wanted to upgrade to an automated alarm call out system to alert the authorities of a fire or a burglary due to the fact I am a totally disabled veteran.
The installer came out and was awesome, but he told me that everything was through ADT and that ADT had an awesome 60-day warranty. About 2 weeks after the system was installed issues began to happen. My smoke detector started going off, in turn called the fire department and police department. After multiple times a technician finally came out and determined that the smoke detector was faulty and needed to be replaced. Then not ever 4 days later my system began to continuously re-setting and would not connect to the internet, so if anything happened, I had no help.
The finial straw was just not two days ago my systems glass break detector work not connect. When I called for guidance, it was to be another week to get a tech out. I asked for then my service to be discontinued under the ADT guarantee.
I was floored when I was told I do not get the ADT 6-month satisfaction guarantee, the customer service representative said it didn't apply and that they would not honor it Because ADT was not responsible for its dealers / representatives.
at this point I am beyond frustrated and can't believe that a company that pitches itself as the most experienced and trusted home security company would treat a new customer the way it has. I'm ready to cancel my service, swallow my losses of $1100 dollars and use a different company to monitor and apparently upgrade my less than a two-month-old system.
ADT is a rip-off, they are dishonest, misleading, and will not stand behind their guarantee or try to help a very dissatisfied customer, in fact they do just the opposite. When asking for a supervisor or someone in charge I told there is no one and there was nothing they could do.
2 Updates & Rebuttals
Richard
Carlsbad,New Mexico,
United States
Update
#2Author of original report
Fri, August 12, 2022
So even the BBB has been passing the buck around. I am on my third local BBB agency with no results. I guess when you have money customers don't matter. ADT is such a scam !!
ADT
United StatesADT Safe Haven Security their authorized dealer. SAFE HAVEN SECURITY SERVICES LLC 391919 Lied about a warranty boca raton fl
#3UPDATE Employee
Wed, July 13, 2022
Hello- We're so very sorry to learn of this upsetting experience you've had as an ADT family member! Our team would like to address your concerns with the services directly if you could please email our team at [email protected] along with a reference to your concern and the full address in which the services are located. ~ Thank you
