- Report: #1500561
Complaint Review: ADT Security Services - Pittsburgh Pennsylvania
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ADT Security Services
P.O Box 371878 Pittsburgh, 15250 Pennsylvania, United States
Phone:
877-545-0497
Web:
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ADT Security Services In June 2020 I sold my house and gave ADT notice that July 31 would be the end of service since I was moving out. They continue to bill me despite numerous calls letting them know I don,t use their service anymore. Pittsburgh Pennsylvania
I sold my home in Scottsdale, AZ in June 2020. When I received my closing date of July 31, 2020, I called ADT in June informing then that June would be the last month and to cancel service as of July 31, 2020. They said fine. Their sales guys called me to quote on service for my new home in Peoria , AZ.. they sent me the quote and I told them I had chosen not to employ a security system.
We paid out July bill. In August we got a bill for August service. My wife called them and told them we were no longer using them and to cancel the bill. they said their computer was down and to call back. I called them and they said they didn't receive the cancellation. I told them they must have lost it since their sales guys contacted me immediately to quote me so they know about it.
they passed me along to 4 other people none of who could help me. finally I ended up with a sales guys who , for the first time, told me I agreed to a multi year contract that ended in 2014. I told him I never agreed to that and had no signed record of it. I asked him if he could send me a signed document and he said it was "verbal". I told him I didn't agree and would not pay. He said he would have his Boss contact me to discuss it, but I never got a call. They say that I must pay my usual monthly invoice of $50 / month through the end of the contract
1 Updates & Rebuttals
ADT
United StatesADT Customer Advocate Team
#2UPDATE Employee
Mon, October 05, 2020
Hello. We are so sorry for your frustrating experiences. We'd like to review your concerns further to help, if you would like to email us at [email protected] with a copy of your complaint as well as the phone number and address for where the services are located. Thank you. -Andrew
