• Report:  #341175

Complaint Review: Gateway Computers - Internet

Reported By:
- Clearwater, Florida,

Gateway Computers
www.gateway.com/about/ - 16k - Internet, U.S.A.
800-846 2000
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I bought a $2200 laptop from Gateway and needed a new hard drive as the one it came with was too small. I then bought new hard dive but needed my operating systems disk copy. I called Gateway Arizona #800 customer support on jun 3 and was told they would send my copy for free in 3-5 days as part of my contract. After jun 7 I called back as I did not receive my disk. It is impossible to get help from Gateway quickly on their 800# it took many calls and over 1 hour to get to a person on this second attempt to get my OP system. They told me that it was B.O. and I would get it by jun 17. On jun 17, I again did not receive my Op system and spent 2 hours over 5 attempts to get help on the 800 #. I was again (by customer support) told that I may get it by June 23. So far Gateway has lied and lied to me, changing there story over and over. I believe I will never get my OP system and there is no one at Gateway who will help or be responsible, and no one a good customer can contact, as Gateway does not stand by there contracts.


Clearwater, Florida


1 Updates & Rebuttals


Same issue, found resolve

#2Consumer Comment

Wed, June 25, 2008

To whom it may concern, my husband experienced almost the exact same thing with Gateway. We finally took our issue to our local news, and they were able to get us results FAST. They got in contact with the corporate office (who had 'no idea'), and they replaced his computer, free of charge, and they launched a full investigation into the techs who should have handled it in the first place.

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