Complaint Review: GATEWAY COMPUTERS / HSN-HOME SHOPPING NETWORK - North Sioux City South Dakota

Unfortunately, shipping any package without insurance or a reliable tracking system is risky. Lets say I decide to ship a family heirloom to my mother in New Hampshire, but I end up just sending it through the mail without insurance.... well mommy dearest never gets it and who is at fault? Well it is the post office's right? They are the ones who lost it after all... however, I was the one who chose them as my shipper, trusting that they will get the package safely and quickly to NH. We are human and mistakes happen, a package is overlooked, something isnt as secure as we thought it was, a package bounces off a truck... Had I chosen to insure the package, I would then be able to file a claim, check tracking information, and at least be reimbursed for the package's value. (although being that this hypothetical package is priceless, im still up the creek without a paddle, and mom's not too happy!) Point being, always make sure you are 100% confident that the method in which you are sending a package will insure its safe delivery. In the case with a product you are returning? You have to remember, until its delivered, its still your product, and if you arrange for flexpays? Well you still need to pay them if you dont deliver it successfully back. Answered with the intent to help HSN customers that have had questions go unanswered.

1. What was wrong, i.e., not working with the Gateway notebook? 2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus. 3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer. 4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses. 5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.

1. What was wrong, i.e., not working with the Gateway notebook? 2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus. 3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer. 4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses. 5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.

1. What was wrong, i.e., not working with the Gateway notebook? 2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus. 3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer. 4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses. 5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.

1. What was wrong, i.e., not working with the Gateway notebook? 2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus. 3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer. 4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses. 5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.