• Report:  #3031

Complaint Review: Video Computer Store - Pipersville Pennsylvania

Reported By:

Video Computer Store
6907 Easton Road Pipersville, 18947 Pennsylvania, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Do Not buy from the Video Computer Store. You know those fast talking liars from that informercial. First of all I ordered a computer from them ( March 2000,) big mistake. Although they promised a two to four week delivery, it actually took three months! They charged my credit card the entire amount $2090. immediately. I called them on this and the customer service rep said to "take it up with the accounting dept, I can't do anything for you, and hung up on me. I called my credit card company and they removed the charge from my account. Finally, three months after I ordered, (May 2000) I received my computer. Since I am not a first time computer user, I could tell that it was not of the highest quality, but the Printer, Scanner and Monitor were nice so I decided to keep it. Second mistake. I notified my credit card company immediately and they put the charge back on the card. Unfortunately for me I paid it in full. Soon after that my computer froze. Pressing Control,Alt, delete did nothing. Even a hot reboot did not cure the problem. The thing just remains frozen!!! I can shut the power off on the surge protector and unplug it and when I turn it back on it doesn't even reboot it just remains frozen on the same screen. I called the "tech support" numerous times and they are supposed to be sending me a Return Merchandise Authorization so that I can send it back to be repaired but each time I call, they have no record of any previous call. Forget about their "in home warranty" it does not exist.

I have gotten to the point where I do not want to deal with these people anymore and I am going to file a complaint with PA Attorney General Mike Fisher.

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