• Report:  #274211

Complaint Review: Gateway Computers - Manassas Virginia

Reported By:
- manassas, Virginia,

Gateway Computers
gateway.com Manassas, Virginia, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I purchased a Gateway computer from Best Buy. Within 2 years the computer is done and this is after 3 visits from geek squad. After contacting Gateway their customer service suggested that I check the site for specials going on to purchase a new one. When I asked if they were going to credit me for this lemon, the agent said "no, we cant hold your hand through the buying process". Which of course I take to mean dont buy a Gateway. Gateway will not back their product even though, with the phone to my ear right now, their rep just told me that the product had to be defective.

Mad as heck

manassas, Virginia


4 Updates & Rebuttals


What about Warranty

#2Consumer Suggestion

Mon, October 15, 2007

Did your computer come with a warranty either thru Best Buy or gateway (don't mean an extended warranty sold separately). Maybe you can take that avenue. I have had 3 gateways with no problems (including a laptop). I know every once in while there has to be a bad one though. Customer service was good too whenever talking about an upgrade. Any problems like the one you had should have been escalated to the call centers supervisor or something.

Mad as heck

virus protection/firewall etc

#3Author of original report

Wed, September 12, 2007

Yes I run current protection w firewall, virus, spyware etc. This was loaded on my computer by the Geek Squad and checked each time they came out. That hasnt been an issue.

Mad as heck

Answer to your question on "the culprit"

#4Author of original report

Wed, September 12, 2007

Yes, I am sure. I have had 2 different computer experts look at it already and hand it back saying motherboard. Please realize also GATEWAY's own staff has acknowledged that it was probably a faulty board, yet will not replace, or even give me a discount to fix or replace. Best Buy has acknowleded the same and is apparently unable to help. Additional comment: Their length of warranties differ on the same product depending on what store you purchase from. I never knew that.


New York,
Are you certain Gateway is the culprit?

#5Consumer Suggestion

Wed, September 12, 2007

Just curious because I have a Gateway laptop, used even, and it has not given me any problems...Perhaps you had malware (spyware, potentially unwanted programs, etc.) or viruses on the machine. You do not say whether you were using antivirus, antispyware, firewall and so on to protect the computer. If you were not, then very likely a lot of garbage got in and messed up your system for which neither Gateway nor Best Buy would be to blame. If it really is a lemon, though, then I hope you obtain a resolution.

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