Mike
Rochester,#2UPDATE Employee
Sun, December 31, 2006
Gateway Announces Voluntary Battery Exchange Program IRVINE, Calif., Oct. 23 /PRNewswire-FirstCall/ -- Gateway, Inc. today announced a voluntary recall of approximately 35,000 lithium ion batteries containing battery cells manufactured by Sony Energy Devices Corp. Under very rare circumstances, these batteries can overheat and create a potential fire hazard. While Gateway has not identified any failures of this type in Gateway systems using the recalled batteries, the company is cooperating with the U.S. Consumer Product Safety Commission and Sony to act in the interest of customer safety. Gateway notebook PCs with these batteries began shipping in September 2005. They were primarily sold through Gateway's Direct and Professional channels, and to a lesser degree in Retail. The affected batteries were offered as the primary or spare battery with the following Gateway notebook PC models: Gateway CX200, CX210, E100M, M250, M255, M280, M285, M465, M685, MP8708, NX260, NX510, NX560, NX860, NX100, MX1025, MX6918b and MX1020j. Gateway advises customers to contact the company to determine whether their notebook battery is a part of this recall. Customers can find detailed information and instructions by visiting http://www.gateway.com/battery. They may also contact Gateway by phone at (800) 292-6813 from 7 a.m. to 10 p.m. Central time, seven days a week. Gateway will replace affected batteries at no cost to the customer. In the meantime, customers may continue to use their notebook PCs by turning off the system, removing the battery, and powering the system via AC adapter and power cord. Sony has offered to cover the cost of replacement batteries and certain other related costs. Gateway expects its direct costs will be limited to incidental expenses associated with administering the exchange program. About Gateway Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW) has been a technology pioneer, offering award-winning PCs, servers and related products to consumers, businesses, government agencies and schools. Gateway is the third largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct and indirect sales force. See http://www.gateway.com/ for more information. SOURCE: Gateway, Inc. CONTACT: Media, Lisa Emard of Gateway, Inc., +1-949-471-7705, [email protected] Web site: http://www.gateway.com/
Mike
Rochester,#3UPDATE Employee
Sun, December 31, 2006
I am a technician with Answers By Gateway, and I would like to respond to the last comment. Gateway has had a Laptop Battery Recall for the past few months. Go to the following website: http://www.gateway.com/battery It is amazing what can be found if you would do a simple Google search.
Rhonda
Howard,#4Consumer Suggestion
Fri, December 22, 2006
So, why can't gateway? Would it be because it would eat into their profits?? I would think if it was reported to the consumer product safety comission, if it were a safety concearn, that they could do something about it. That agency would be able, I would think, to FORCE Gateway, to recall the batteries, and replace them at no charge to customers. But, in order to do this, they need to have COMPLAINTS on file!! Also, another person mentioned about complaining to the BBB. Which BBB are you referring to? This one, the Bad Business Bureau, or the Better Business Bureau. If you are referring to the latter, you may want to check out the reports on this site about them. They aren't too favorable. I'm surprised they haven't posted a link about it already. Just a suggestion.
Mary
Beaumont,#5Consumer Comment
Sun, December 03, 2006
I think a class action suit would be great. I'm going to write the BBB. I don't know if it will do any good but it will make me feel better! Mary from Beaumont
Vicki
Tampa,#6Consumer Suggestion
Fri, November 24, 2006
me too this is terrible this happened to me it was about 4 weeks old when the screen started to black out off and on and the comp would turn off and on i called gateway to send sticker out 2 weeks later no sticker i called and they were updating comp so i hu and plugged comp in to charge and see if there were any changes and low and behold i went to pick it up a couple of hours later and it was so hot i let it go the battery came out and it was hot as hell so i picked up the laptop left the battery out and plugged it in and the screen was cracked mind you i was already having concerns with the screen blacking out and the comp turning off and on so i called them and told them what had happened and i sent it to them RJ who seems to be the jerk everyone gets called and said oh it had been dropeed and that will be 494.00. I said what i dropped it because it heated up he said ok 400.00 i said forget it are you going to replace the battery he said no oh my god i couldnt believe this he said when you get it back if you have the battery concerns again we will replace it i said oh after my house burns down forget it i got it back and took the battery out and its now a 900.00 paper weight i cant believe this pls help someone lets do class action every one is having screen and heating concerns
Vicki
Tampa,#7Consumer Suggestion
Fri, November 24, 2006
me too this is terrible this happened to me it was about 4 weeks old when the screen started to black out off and on and the comp would turn off and on i called gateway to send sticker out 2 weeks later no sticker i called and they were updating comp so i hu and plugged comp in to charge and see if there were any changes and low and behold i went to pick it up a couple of hours later and it was so hot i let it go the battery came out and it was hot as hell so i picked up the laptop left the battery out and plugged it in and the screen was cracked mind you i was already having concerns with the screen blacking out and the comp turning off and on so i called them and told them what had happened and i sent it to them RJ who seems to be the jerk everyone gets called and said oh it had been dropeed and that will be 494.00. I said what i dropped it because it heated up he said ok 400.00 i said forget it are you going to replace the battery he said no oh my god i couldnt believe this he said when you get it back if you have the battery concerns again we will replace it i said oh after my house burns down forget it i got it back and took the battery out and its now a 900.00 paper weight i cant believe this pls help someone lets do class action every one is having screen and heating concerns
Vicki
Tampa,#8Consumer Suggestion
Fri, November 24, 2006
me too this is terrible this happened to me it was about 4 weeks old when the screen started to black out off and on and the comp would turn off and on i called gateway to send sticker out 2 weeks later no sticker i called and they were updating comp so i hu and plugged comp in to charge and see if there were any changes and low and behold i went to pick it up a couple of hours later and it was so hot i let it go the battery came out and it was hot as hell so i picked up the laptop left the battery out and plugged it in and the screen was cracked mind you i was already having concerns with the screen blacking out and the comp turning off and on so i called them and told them what had happened and i sent it to them RJ who seems to be the jerk everyone gets called and said oh it had been dropeed and that will be 494.00. I said what i dropped it because it heated up he said ok 400.00 i said forget it are you going to replace the battery he said no oh my god i couldnt believe this he said when you get it back if you have the battery concerns again we will replace it i said oh after my house burns down forget it i got it back and took the battery out and its now a 900.00 paper weight i cant believe this pls help someone lets do class action every one is having screen and heating concerns
Vicki
Tampa,#9Consumer Suggestion
Fri, November 24, 2006
me too this is terrible this happened to me it was about 4 weeks old when the screen started to black out off and on and the comp would turn off and on i called gateway to send sticker out 2 weeks later no sticker i called and they were updating comp so i hu and plugged comp in to charge and see if there were any changes and low and behold i went to pick it up a couple of hours later and it was so hot i let it go the battery came out and it was hot as hell so i picked up the laptop left the battery out and plugged it in and the screen was cracked mind you i was already having concerns with the screen blacking out and the comp turning off and on so i called them and told them what had happened and i sent it to them RJ who seems to be the jerk everyone gets called and said oh it had been dropeed and that will be 494.00. I said what i dropped it because it heated up he said ok 400.00 i said forget it are you going to replace the battery he said no oh my god i couldnt believe this he said when you get it back if you have the battery concerns again we will replace it i said oh after my house burns down forget it i got it back and took the battery out and its now a 900.00 paper weight i cant believe this pls help someone lets do class action every one is having screen and heating concerns