• Report:  #1220489

Complaint Review: GM - Nationwide

Reported By:
Sam S. - Boston, Massachusetts, USA

Nationwide, USA
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                GM is the worst company I ever dealt with! I leased a new 2013 Chevrolet Malibu 2LT W/EASSIST Sedan 4 Door, VIN # xx280 July 2, 2013. Buying/Leasing a car is a major purchase and I want a car that would be problem free and reliable. I gave GM a chance but I wish I never bought this car!

                Since I leased this car, I had and still have several of issues with a rear noise coming from the window and bumper falling off. I brought the car to the dealership over 20 times. I took much time off from work for service drop off and pickups. The car has a history of issues and I exhausted my attempts, I called GM and asked for help after service said “don’t bring this back here for this issue”. GM customer service was NO HELP and I was forced to use the Massachusetts lemon law. After I contacted the service team, the dealership service told me they will stand by my side so GM can buy the car back the car or replace it. I was misled and left in the dark when this matter became reality, the issues were described as “minor” by the dealership. I was shocked by this outcome and not sure why this happened.

                To be honest, I’m not trying to make matters worse but I want a reliable car that I’m paying for. GM is not going to do anything about this after the dealership lied. I have a car that is bad and still 18 month left on the lease. I tried to get out of this lease but I can’t afford to and forced to keep this car. This is the worst experience I ever had with any company, how can a company run with dishonestly and built the worst cars ever made? I leavened and will NEVER buy a GM as long as I live. Please do you save yourself and buy something else! I hope no one will experience what I been through!

Best of Luck!


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