491, Report:
#216068
Posted Date:
Jan 13 2007
HughesNet DirecWay Rip off, no service, no customer service, no contact Internet
HughesNet/DirecWay service was supposed to be high-speed satellite internet. There was $600.00 set up fee. Service was $60.00, billed monthly and automatically to our debit card/checking account.
The service failed. We spent more than 35 hours trying to contact them through th...
Entity
Categories: Internet Service Providers
492, Report:
#228762
Posted Date:
Jan 05 2007
Hughes Net - McDish ripoff poor cust serice refusal to stand behind cancellation policy faulty equipment Point Pleasant WV Internet
I had Hughesnet installed 12-11-06. Tech installed tested and told me speed would pick up after it finished downloading files. I did all kinds of speed test, to no avail. I called Tech Support and went through evry step .Transferred to tier 4 Tech support and waited 3 days for them ...
Entity
Categories: Satellite Companies
493, Report:
#224653
Posted Date:
Dec 10 2006
HughesNet - Direcway false advertising of high-speed Always ON no high-speed consistency Germantown Maryland
i have wireless satellite service so i should always be on with a connection speed of 54.0 Mbps but the connection speed does not stay at 54.0 Mbps. the speed may be at 54.0 Mbps for a while but then it drops at various speeds. this drop off effects downloads.
i can download vide...
Entity
Categories: Satellite Companies
494, Report:
#223589
Posted Date:
Dec 04 2006
HughesNet Rip off of usage Internet
I signed up for the Professional Plan on Hughesnet. This is their most costly plan for home usage. Under this plan I am supposed to be able to have download usage up to 350 MB within any four hour consecutive time periods. If I go over that I violate their FAP (fair access policy) a...
Entity
Categories: Internet Services
495, Report:
#222392
Posted Date:
Nov 29 2006
HughesNet Formerly Known As DirectWay Class action suit needs to be filed against this scam company Ripoff Chicago Illinois
My story about HughesNet broadband service is like many others posted here. I've spent many hours with tech support people who barely if at all, spoke English. They prefer to blame your computer rather than their horrible service. Six days after it was installed I gave up and trie...
Entity
Categories: Internet Services
496, Report:
#221790
Posted Date:
Nov 22 2006
Hughesnethesnet.myway.com Hughesnet refused to provide continued service after I moved when I had asked them before how to go about it Ripoff Internet nationwide
I started service with them when they were known as direcway. Their supposed high speed internet was not the greatest, but the only option I had. I questioned them about moving when I first signed up and they said they would take care of it no fee. 2 1/2 years later I told them I ...
Entity
Categories: Internet Service Providers
497, Report:
#193218
Posted Date:
Nov 22 2006
Direcway HughesNet ripoff, terrible customer service and fradulent advertising Ohio
In August of 2005 I made the decision to purchase DirecWay for our home business. Since no DSL was available I was left with DirecWay as the only option for high speed internet. Being a DirecTV customer I had seen the ads on a daily basis claiming superfast connections, always on, a...
Entity
Categories: Internet
498, Report:
#220341
Posted Date:
Nov 13 2006
Hughesnet, Direcway Complete Disaster! Hughesnet is a waste of money!! Ripoff Germantown Maryland
We have had this service (I lose the term lightly) for over one year and after repeted calls to an almost non-English speaking customer service team (in India), we have also pulled the plug and are ready to fight this company. I have documented all calls dating back to February, 200...
Entity
Categories: Internet Service Providers
499, Report:
#219377
Posted Date:
Nov 07 2006
Hughes Net Worst Experience Ever please Help Me! biggest rip off and worst customer service EVER!! Michigan
I live in the country and the olny internet service, other than dial up, was satellie internet. I chose Direcway that later became HughesNet. First of all, the thing never work. Honesly, it worked about 15-20 days a month. Download speeds were very slow when it did work and wors...
Entity
Categories: Corrupt Companies
500, Report:
#218955
Posted Date:
Nov 03 2006
HUGHESNET HUGHESNET A ROYAL RIP-OFF! Germantown Maryland
I purchased Hughesnet in April 2006 as it claimed to be broadband.
I have never had more than a few days of decent service since their install.
In July they took more than $500.00 from my account accidently and apologized profusely after doing it but took over a month for the...
Entity
Categories: Internet Service Providers