In the summer of 2013, I purchased and had installed an EverStart Maxx 59, five-year warranty car battery from a north Dallas suburb Wal-Mart Supercenter. On the morning of Saturday, July 25, 2015, this battery failed. Later that morning, I had the same battery brand and model number replaced at no service charge, from your Supercenter (store #: 2883, located at 8801 Ohio Drive; Plano, TX 75024). On Thanksgiving afternoon (November 24, 2016), this 16-month-old battery failed while visiting family in Lewisville, Texas. A family member drove me to the Wal-Mart Supercenter store #217, located at 801 West Main Street, Lewisville, Texas 75067.
Rightfully, the auto center for this store closed at 12 pm on Thanksgiving. We then called store #5092, located at 190 East Round Grove Road, Lewisville, Texas 75067, but their auto center was also already closed. So as to not remain stranded any longer, I purchased a new battery from a local Auto Zone. It was clear that the battery had exploded, as expressed to me by the technician who installed my current battery upon removal of the defective battery from its protective steel housing; this was evidenced by large, obvious cracks on both of the positive terminal, from which battery acid had poured out, coating and corroding the terminal to point of the battery’s complete malfunction.
On the morning of Friday, November 25, 2016, I brought this damaged battery back to the Plano, Texas Supercenter (#2883), and incurred a tall, older white man - an auto shop employee whose name I did not take note of, but whom I believe to be a manager by the vest he was wearing. Upon explaining the details of what I have denoted in the previous paragraph, I was treated with blatant skepticism, condescension, and disregard in the following ways:
In disbelief, I left with only the following receipts in hand, not realizing until I arrived home that none of these are pertinent to my visit that included my leaving the exploded battery with the shop employee (11/25/16); and, no reimbursement for the battery’s core return was paid to me.
Robert
Irvine,#2Consumer Comment
Mon, November 28, 2016
What did the WRITTEN warranty state? Does it state that the warranty resets every purchase? Does it state if you purchase a battery from another store in the event that they are closed that your warranty is still covered?
I would bet that the answer on both of those is no.
As based on your theory baseing the warranty on "this" battery not the original purchase you could purchase one of these batteries and "hope" that they last no longer than 59 months each time. As if they do, you won't have to pay for another battery as long as you own that car. In fact you may even come out in better shape as say 4(or any number of) years down the road you get a replacement that lasts 6 months. You can then purchase another battery and since this one lasted only 10% of it's rated life get a 90% refund from the amount you paid many years ago.