Former Sears Sales Rep
Oklahoma City,#2UPDATE EX-employee responds
Thu, June 26, 2008
you to want to warn others. I believed what Sears represented to me during the two weeks training of which most of the time I sat in a room with a few other new hires doing nothing until 10am'ish, breaking for lunch at 11:30, returning around 1pm, sitting around until 2:30ish, review the training manual for a bit or maybe a role play, then leave for the day. You get the idea. Nevertheless, the sales woman you had to your home was probably scared out of her mind, got stuck trashing the competition (something I chose not to harp on) and if there is anything good to say about Sears... they did not train me to trash the competition. As for the rest of your report, all true. My only regret is that during the 5 months I did work and sell for Sears is that the customers who did buy from me did it because they bought "me." They bought because I had bought. I totally bought into Sears and believed that "we" stood behind our superior product, drug screened and background checked installers, guaranteed satisfaction, delivered in a timely manner, honored our warranty, were risk-free and gave you (the customer) piece of mind that we are here to stay and not going out of business anytime soon. It was only after a few months that I began realizing what a load of crap it all was. Sears Home Improvement Products is like a freaking 3-Ring Circus. It is a bunch of jokers. I've filed a claim against Sears because they don't stop with just screwing customers, they crew their employees too. Cathy - Report #342824
Alex
Des Moines,#3UPDATE Employee
Fri, July 30, 2004
I am an employee of Sears home inmprovement products and while I sympathize with your problem let me assure you that the facts were misunderstood or poorly expained by the sales representative. I would suggest that you contact the district office and dicuss your problems with the district sales manager for clarification. My experience with Sears Home Improvement and busines practice reports is that the only complaints were with pricing and poor relationship skills with the representative. I have yet to see a complaint about quality, service, or installation of home improvements. I personally apologize for the weak communitaction skills of your representative. The third party information is to show how Sears stands out from the home improvement crowd and why Sears' stability and comprehensive involvement to your satisfaction is key to a longstanding relationship with our stores and home improvements division. Furthermore, the incentives shown to reward your business on the first visit are not to pressure customers, but simply to reward them for saving us time, allowing more people to be visited and helped. Again, I appologize for the confusion and wish we could meet again in the future.