I called them to change safety wheels and make my chair higher. they left a part of chair making it impossible to safely manuver. I called company within minutes to come back and take care of damages they did to chair. I wa stold by office that there was no way they did that. The next day they came back and said I took a piece off my chair. They looked all under my couches saying that I took the piece off. That would have been impossible for me to do. The man that came out and the people at the store were terrible rude and deceptive. I tried to use the chair after they broke it and got trapped under my desk. I had to lift the chair to get away from it. This was a horribledexperience. The new safety wheels they put on were defective and crumbled off the next day. Medicaid paid them already for the outrageous thing that they did to my chair. I asked medicare not to pay them.. This is a dangerous company and should never be trusted by anyone.