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  • Report:  #1234128

Complaint Review: Dunham's Sports - Rome Georgia

Reported By:
A Concerned Veteran - Lexington Park, Maryland, U.S.A.
Submitted:
Updated:

Dunham's Sports
Store 9213 Rome, 30165 Georgia, USA
Web:
www.dunhamssports.com
Categories:
Tell us has your experience with this business or person been good? What's this?

    On 6 June, 2015, at approximately 1840 hours EST, I went to Dunham's Sports store #9213 in Rome, Georgia to purchase 2 rifles.  Upon my arrival, associate Culton, Manager John and Manager Mindy appeared to be helping a customer complete a transaction at the register.  I was at the opposite end of the counter waiting for assistance.  As I was waiting, a group of white customers approached the same area of the counter where I was waiting for assistance.  I was waiting for approximately 7-10 minutes for assistance.   As I continued to wait for assistance, associate Culton walked towards the area where the white customers were waiting for assistance and began to assist them without acknowledging that I had been there first waiting for assistance.  The white customers that associate Culton approached arrived several minutes after I had arrived.  I asked associate Culton if he was aware that I had arrived before the other customers and asked if he planned to assist me and he shouted, "I asked if you needed help" and rudely walked away.   At that time I was absolutely embarrassed and infuriated that I had been overlooked and treated in such a disgustingly disrespectful and rude way.  I immediately asked him if he could summon his manager and he refused stating, "for what?"   He shrugged his shoulders, turned his back and walked away laughing.  A short time later, a white male and white female approached.  They identified themselves as managers John and Mindy.  I asked them why did they overlook me as if I weren't standing waiting for assistance and John began to raise his voice.  I asked John to lower his voice and he refused and threatened to call security to have me removed from the store when I posed no threat.  I did not communicate any threat or disrupt business in any way.  I was simply attempting to find out the route cause of associate Culton's refusal to assist me. 

I have been a regular customer and have made previous purchases from Dunham's before.  I am also an Honorably Discharged Veteran of both the Marine Corps and Air Force, and feel that this treatment goes against the very fibers of the freedoms that I fought for.  At no time did associate Culton, or managers John or Mindy offer an apology for their failure to assist me or theincident that had transpired.  I felt humiliated, embarrassed and ridiculed by the incident and felt a simple apology may have diffused the situation.  Instead, all of the aforementioned members of your team demonstrated thinly veiled racism and lack of respect for me.  BLACK CUSTOMERS DO MAKE PURCHASES IN YOUR STORE.  It is disappointing that I was treated in this manner. 



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