- Report: #11359
Complaint Review: Cox Cable - Phoenix Arizona
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Author Not Confirmed
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Cox Cable
17602 N. Black Caanyon Highway Phoenix, 85303 Arizona, U.S.A.
Phone:
602-277-1000
Web:
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Cox Cable steals deposits! A MAJOR RIP OFF *Consumer Suggestion
First I send a payment in that after many prior payments this account number is transposed.
I recieve a diconnect number that says I can use my eight year-old deposit scheduled for my return as payment.
Wrong I can use it but I still owe a new deposit since I have been disconnected for transposed numbers.
They now have my first deposit for nothing and I owe them to opeen a new account.
Plus if I want to complain I have noone to compalin to or write Cox Cable says they donot recieve or have anyone for this except to take recieve orders or money. A major rip-off.
I recieve a diconnect number that says I can use my eight year-old deposit scheduled for my return as payment.
Wrong I can use it but I still owe a new deposit since I have been disconnected for transposed numbers.
They now have my first deposit for nothing and I owe them to opeen a new account.
Plus if I want to complain I have noone to compalin to or write Cox Cable says they donot recieve or have anyone for this except to take recieve orders or money. A major rip-off.
2 Updates & Rebuttals
Yes, you do have a way to contact them.
#20
Mon, January 14, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Pele Their relationship to the company: Consumer Suggestion Rebuttal: Yes, you do have a way to contact them. Go to their website and look under 'Investor Relations' or something similar. There you'll find all the contact info for all the company big-wigs. Write the VP or CEO or whatever big cheese you want and explain your situation. I suggest sending a snail mail, return reciept requested letter. Keep it calm, professional and completely unemotional. Stick with the facts and leave out what you feel. If Cox has any hope of keeping customers happy then you'll either get a free reconnect or your deposit back. Good luck! Pele
Yes, you do have a way to contact them.
#30
Mon, January 14, 2002
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Pele Their relationship to the company: Consumer Suggestion Rebuttal: Yes, you do have a way to contact them. Go to their website and look under 'Investor Relations' or something similar. There you'll find all the contact info for all the company big-wigs. Write the VP or CEO or whatever big cheese you want and explain your situation. I suggest sending a snail mail, return reciept requested letter. Keep it calm, professional and completely unemotional. Stick with the facts and leave out what you feel. If Cox has any hope of keeping customers happy then you'll either get a free reconnect or your deposit back. Good luck! Pele
