- Report: #792104
Complaint Review: BTG - Internet Internet
-
Author Confirmed
Why?
BTG
Internet, Internet, United States of America
Phone:
859-727-4300
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BTG Blair Technology Group received defective computer pc asked for refund they would not refund my money Internet, Internet
I purchased a computer pc and it was defective I called them and they said to ship it back and they would fix it. I asked for a refund and they refused to give me a refund. I sent the computer back to them and they would not repair it or send it back to me. this was two years ago.
3 Updates & Rebuttals
HonestyBee
Washington,USA
The BBB
#2Consumer Comment
Sun, November 06, 2016
Let's be honest. Your company has 24 complaints on the BBB's website alone. You're a terrible company. With a lack of response. So, yes he probably did have it for a full year before you responed to him.
Clifford Colvard, Marketing Manager Blair Technology Group
Covington,Kentucky,
Warranty and Refunds
#3UPDATE Employee ..inside information
Mon, August 25, 2014
At BTG, we make a concerted effort to make our customers satisfied. Our customer service representatives made every effort at resolving your issue. We offered to repair your computer in accordance to our 1-year warranty, which is an leader in the refurbished computer industry. As listed in the terms of purchase, refunds are limited to the first 14 days of purchase.
BlairTG
florence,Kentucky,
United States of America
Great Service
#4REBUTTAL Owner of company
Fri, February 17, 2012
We tried our best to help this customer. The computer was purchased was nearly 2 years of out of warranty. Still, we offered to repair the computer at no cost to the customer. Unfortunately we could not offer a refund on an item purchased years ago. Despite not giving a refund, I think we showed that we are truly dedicated to standing behind the computers we sell. You can see that we have an A+ rating with the Better Business Bureau and we're rated a Top Seller on Ebay. Please don't hold this comment against us.
