We are the best buy customers for 3 years,and we bought a lot of products from them during last 3 years,and We always paid off all our balances .One of the items which we bought from best buy,probably had factory defects.That was a Compaq computer.

We took that computer to the store at least six times for repair,and mostly with the same symptoms(comuter restarts on its own continuiosly).We paid for that computer the most expensive price which is possible at Best Buy store(1200$-just for processor,+ $129 for warranty). 10 days after of repair we took that computer to home, 5 minutes after of working,same problem poped up again.

We took that computer back to the Best Buy store again,it was on 12/31/2003.We tried to speak with GM of the store.We called GM of the store,and we're trying to explain to GM that this is enough,please replace this defective computer,this is 6th or 7th time we're bringing that computer for repair,with a same problem,and how he (GM) solved that problem,amazed us.

He went to technical department,brought one of the technics to deal with us,and turned his back to us and walked away.

We're shocked from that kind of "Great" customer service by GM of the store,and we decided after that kind of "customer service", first, to close our account with the Best Buy,where even GM can't show normal customer service to the customers(In my opinion,he heard an accent in my english, and what he did after,that was a easy way to get away from us).

Second, we send a letter yesterday to MO Lemon Laws,about my computer.

Third,we'll send a letter to Gov. consumer report agency.We've paid such of expensive price for my computer to use it atleast 5-6 years.We'll try any legal way in anywhere(except in Best Buy) to replace this computer,because we're sure, that we'll not get any kind of normal customer service at Best Buy, after all of this.

Vazgen

springfield, Missouri
U.S.A.

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9 Updates & Rebuttals

I am the law

Chicago,
Illinois,
USA

Well, I certainly hope

#2Consumer Comment

Tue, July 05, 2011

you eventually find a computer that has a spelling/grammar checker built into it.

castiel

springfield,
Missouri,
United States of America

seriously

#3Consumer Comment

Thu, June 16, 2011

Ok, this is pretty much the last thing I have to comment on about this. You all are welcome to believe whatever you like. I was simply trying to warn others of possible problems to avoid. Take the advice or leave the advice I really couldn't care less. It isn't like my comments here correct anything that has been done, so I have nothing of personal gain by sharing this information. Obviously they did not put a small amount of mist on my phone, point being they did not do it correctly and used too much d**n water. The phone was brand new right out of the box, had it had water damage to begin with I'm sure they would not have put the protector on for fear of being blamed. If you want to think they took a phone with water damage and decided to install a screen protector that requires water with no concern for the likelihood of being blamed, then I guess God love your little soul. Again, I have nothing to gain by sharing this with everyone except to try to help them avoid the same problem. Should've taken into account the way human nature has evolved into nearly everyone being cynical asses. The End.

Dropkick Murphy

Dallas,
Texas,
USA

Moron who has no point

#4Consumer Comment

Thu, June 16, 2011

There's no way a phone can receive water damage from the minuscule amount of "mist" that they sprayed on the glass of your phone to install a screen protector. Are you sure you didn't drop it in the toilet and then just try to blame it on Best Buy?

Water Damage...LMAO

castiel

springfield,
Missouri,
United States of America

moron who missed the point

#5Consumer Comment

Tue, April 19, 2011

I did not think a screen protector would protect my phone from water damage, genius. The phone GOT WATER DAMAGE FROM THEIR INSTALLATION, since they used water to apply the protector. Thanks though for your intellectual input.

Stormcom

Overland Park,,
Kansas,
United States of America

Common Sense

#6Consumer Comment

Sat, April 16, 2011

What a moron thinking that a screnn protector was going to protect the phone from water damage.

castiel

springfield,
Missouri,
United States of America

pefect example

#7Consumer Comment

Sat, April 16, 2011

I have had extremely poor customer service here as well.

I had my htc Evo ruined with water damage due to a screen protector that I paid to have installed here. The GM outright refused to take responsibility and would not do anything to make this right. This is a near 600 dollar phone. He was standoffish and completely unreasonable.

The fact you say you work for this store and then respond to this persons concerns with a very clear patronizing tone, through written communication, pretty much says it all.

Just because this is outside the face to face does not, and should not, mean that proper customer service should not be applied at all times.

That said, you are certainly free to do as you please, because from what I have seen from this store you all do anyhow, but I do not plan on stepping foot inside your doors ever again for anything. Prior to my phone being destroyed by your store I had an account that I had probably spent near 8000 dollars in over time, and was paid in full. That too is closing since I will have no further need for it.

Best Buy Springfield MO is the biggest disappointment in customer service history, as far as I am concerned.

Consumer

Vancouver,
British Columbia,
Canada

The same thing happened to me!!

#8Consumer Comment

Wed, April 22, 2009

The employee who answered to this is obviously an a*s kisser, who doesn't care about consumers who shop at his store just like the manager who gave him his job. they probably train people to give bad customer service. I had the exact same problem with my laptop that I bought at BEST BUY. I had to return it 5 times because of the same problem (screen went blank) they told me that they would replace the computer if it happened again (after the 4th time!!) and they ended up not keeping their word. If anyone is reading this DON'T SHOP AT BEST BUY!!!

Neil

Greenville,
South Carolina,
U.S.A.

DONT BUY EXPENSIVE THINGS FROM BEST BUY THEY WILL SCEW YOU IN TH EEND

#9Consumer Comment

Thu, March 11, 2004

My friend bought a pc from the best buy here... We took it home pluged it all up and boom video card was dead.... took it back and asked for service. We were told that kind of service wasnt handled instore.Told to take it to a service center. We complied.. They said it would be two weeks before they could even look at it. Bought a video card. Next step... Tried to connect to the internet... Wheee. the Modem didnt work... Took it back to Best buy.. Told they couldnt handle it in store take it to the service center.. Ok.. 2 weeks untill they could even look at it.. Went back in... Talked to Gm... Wnated our money back.. Sure.. We will have a casiers check mailed out in 14 days... 14 day. I just spent 1200$ in cash here in your store thismorning on this peice of crap computer which has had all these problems. I want my money back now!.. He called the Police on us and had us banned from the store... Called Best Buy Corporate... Take it to the Spartanburg Location. they will handle it there.. They will give you your refend.. Same deal.. 14 days, doesnt matter that you just spent the cash in the store. Its polocy... So we couldnt even go buy another computer form anywhere else. Had us by the balls... Tried to contact the Computer manufactuerer.. We were told They went out of Buisness. Another friend same store.. Bought a pc 999$.. Took it home the modem and the floppy drive and the cdrom didnt work.. Same BS all over again.. 2 weeks before we can look at it.. Maybe 2 weeks after that we will have it back to you... That is completely unacceptable for something youjust laid down 1000$ cash on and they wont even refund you your money promptly on a cash sale, you know d**n wll the cash is there cause you paid them with it... After his I tell pople not to buy anything xpensive from Best Buy... I will continue untill they rove me otherwise. I have told hundreds in te following years and A am sur thy have passed it on... I ound that I have made a little personal side buisness buildiing computers f peopl... hehe and guess what? I hav never let a compute o with a faulty anything... any blems what soever.. even moe.. I have never had a problem with any othe they systems I has built anyway... DONT BUY EXPENSIVE THINGS FROM BEST BUY THEY WILL SCEW YOU IN TH EEND... ALWAYS... PEIOD!!!

Bobby

Springfield,
Missouri,
U.S.A.

what did you want him to do?

#10UPDATE Employee

Sat, February 21, 2004

I work at the best buy in question here, and I've got to say that our gm is one of the nicest, most customer service oriented people that I've ever met. Now if you went in there to get a refund thats one thing, btu you wanted the laptop fixed. Did you want the gm to fix it? No, you would have wanted a customer service guy to fix it, which he got for you. And don't even pull the "Oh I have an accent, this is a race issue." on this one because our laptop tech guy is arabic with an accent and our laptop salesman is also arabic with an accent. Pulling the race card on an issue like this is really sad. Next time you go in, show that you bought the psp, that garantees if we have to fix it more than three times you get a new one, just let them know you want a new one.

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