Martin
Phila,#2UPDATE Employee
Tue, December 17, 2002
First of all, we sell our software through affiliates as well as our own web site. Regardless if a customer orders from an affiliate or Ascentive, the pages that the affiliate displays are from our web site. The customer needs support, they can easily contact our web site.
Secondly, we have a link to email our company on every single page of our support site (www.ascentive.com/support). This customer ordered a free trial and was made well aware that they would be charged at the end of their trial period if they did not cancel. They did not email us until December 5 for a subscription that ended on November 21.
Third, this customer was refunded, even though the error totally was with his failure to fully read what he was signing up for.
Should you like proof that this customer was given all information prior to being charged, please contact us.