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  • Report:  #1012229

Complaint Review: Answers By PC Support - Irvine California

Reported By:
Steve - Carmel, Indiana, United States of America
Submitted:
Updated:

Answers By PC Support
7565 Irvine Center Dr. Irvine, 92618 California, United States of America
Phone:
877-526-4466
Web:
Tell us has your experience with this business or person been good? What's this?
I have an Acer PC that was out of warranty and was given the number of Answers By PC Support.   I called Acer back after my experience, however they were totally aloof to my issue. 

I originally called in because I had inconsistent wireless Internet connection.  After over 3 hours of frustration, difficulty understanding dialect, and disconnections, the tech remotely damaged my PC so that I can not make wireless Internet connection at all.  

Since they were unable to fix my situation and had damaged my PC, I asked for a refund.  I was told that it was their policy to not issue refunds!

I disputed the charge with my credit union, but was told there was nothing they could do.  I filled out the appropriate paper work, however it was to no avail.

I filed a complaint with the better business bureau.  There has to be a way to resolve this issue. 


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