- Report: #1486546
Complaint Review: Joom.com -
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Author Confirmed
Why?
Joom.com
Latvia
Web:
https://www.joom.com/en
Categories:
Business Rating:
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Joom.com Don't waste your time or money. If you need a refund, you won't get one.
I ordered 2 sweatsuits from this company Joom.com and upon receipt of the items the pant length for both sweatsuits were shorter can described. I attempted to contact support on their site about a refund and have gotten nothing but the run around.
The first time I received a response from a person asking for picture images showing the short pant length. I did so and emailed them back.
Then I was contacted a second time by another rep and asked me for proof of length by measuring tape and take picture images and send back. I did so (including a video clip) and still nothing.
I heard back a third time from yet again another rep who asked me for pictures showing the sweatsuit top and bottom side by side including picture image of inside tag. I did so and sent. Still nothing mentioned about a refund.
And finally for the fourth time, a new rep contacted me asking me to retrieve the original packaging first before considering a refund. It's very evident this company does not honor their refund policy and has no intention of doing so or providing customer service with a refund or exchange.
They are completely unprofessional and scammed me out of my money and zero customer service. Everytime I tried to reply and get resolution a new person would contact me. Every time I sent a reply with evidence, I get a new response and request from a different person asking me yet again, for more evidence.
I'm so irritated and disgusted. I see no resolution to my issue. All I wanted was a refund or exchange for longer pants. What a waste of time. I had to complain and report so no one else has to waste their time or money.
