Complaint Review: German Audio Tech - Long Beach California

This entire page is defamatory and fabricated. We were contacted by someone close to this guy, and he informed us that the author of all this negativity is a sociopathic nutcase with a criminal record. None of this makes sense. Our company was the victim of this person, not the other way around, they stole merchandise from us. I want this information off of the internet. Terrible

It is really sad that someone like "Normelyn Mahoney" can spam this website with a bunch of false information in hopes to ruin a business's reputation. Read what was written, they sound crazy, just like the screen-shot threatening/extortion emails they were sending to us. This buyer victimized us, not the other way around.

This buyer (Normelyn) stole (2) car stereos from us\ that we sold on eBay. The first they claimed it did not work but refused to return it to us. We believed her and mailed a replacement, with the understanding the first would be returned after replacement is received. Never returned our merchandise.

Tracking to her country cannot prove delivery (lives in a 2nd - world country), she knows this, so, once the replacement arrived, she immediately opened a dispute claiming not only was the first 'defective' which it was not, but that she 'did not receive' the replacement.

In messages, buyer admits to receiving replacement radio, and then extorts us in messages demanding that we pay her $250+ US Dollars to return this car stereo back to us.

In the end, the buyer was refunded for over $600 in payments, we lost out on our shipping and they are still in possession of our merchandise. Never returned anything to us.

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See screen shots of their emails to us, and you can decide who is the victim. We have had over 1 Decade of positive transactions with customers in the Philippines. This buyer in the Philppines is the reason we no longer mail Anything to the Philippines. They ruined it for everyone else.

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It's sad that people can write false stories on the internet without it being fact-checked. We are responding to these false accusations from "

• Normelyn

Who accuses us of many things that are not true. Unfortunately, we (German Audio Tech) are the victim of this buyer not the other way around.

This is what occured:

1) Buyer

• Normelyn Mahoney also known as NORMELYN GAY in PATAUEG, ISMAIL, Philipines 

She bought a Mini Cooper car stereo from us on Ebay. We tested this device, it was 100% working. Mailed securely. She made a claim after receiving it that apparently it was 'defective', which we can only trust she is being honest. So, she refuses to return the merchandise back to us for a refund, instead demands that we send a replacemend

2) As a GOOD BUSINESS we mailed (out of pocket) a second radio to the buyer, who then complains the second iwas never received (which she later admitted that she did actually receive it). At this point, the buyer then starts threatening us. Telling us all the bad things she wants to do to us in messages. It's attributes of a BPD (Bipolar Depressed) person, hell-bent on hurting others. We did nothing wrong.

3) She then opens (2) 'not as described" complains with eBay, and because we cannot generate return shipping labels for her country of the Philppines, eBay then proceeds to allow her to keep our (2) products, and did not require her to return either. We are then cheated out of the funds we paid to mail these to the Philippines, the products, AND proceeded to get a lot of harassing messages online. (eBay is aware of this scammer's behavior)

4) I will leave it up to anyone who reads what they wrote to discern what is real and what is false, but we were treated VERY disrespectfully by Normelyn Mahoney also known as NORMELYN GAY in PATAUEG, ISMAIL, Philipines. 

I encourage consumers to read all the compalints against German Audio Tech. Chris is proof of the old adage "It takes one to know one!" BMW Forum talks about Chris's probabtion officer imposed "Anger Management" therapy.

Stole 2 radios? Are these theives serious! FACTS:  1. First radio arrived "Defective." German Audio Tech failed to provide Return Shipping label and eBay refunded; and 2.  Second radio ordered was not shipped and Not delivered and German Audio Tech thankfully provided a refund! This guy Chris, the CEO, of his one-man operation needs to accept responsibily for his dishonest review. Chris appears to be in "Denial" and needs therapy with his phychiatrist. (Note: This guy Robert Johnson (who posted) or R.Johnson is an alias. No such person exists!) 

Stole 2 radios? Are these theives serious! FACTS:  1. First radio arrived "Defective." German Audio Tech failed to provide Return Shipping label and eBay refunded; and 2.  Second radio ordered was not shipped and Not delivered and German Audio Tech thankfully provided a refund! This guy Chris, the CEO, of his one-man operation needs to accept responsibily for his dishonest review. Chris appears to be in "Denial" and needs therapy with his phychiatrist. (Note: This guy Robert Johnson (who posted) or R.Johnson is an alias. No such person exists!) 

 

  Interested in Chris Cagnolatti's Report?

Chris Cagnolatti 

(((REDACTED)))  

(((REDACTED)))  

11 Personal Records Found  

7 Criminal Records Found 

View Report

Relatives: 

Nicole Crosby (4 Criminal Records) 

Sherald Cagnolatti 

Gina Cagnolatti 

Anthony Cagnolatti ( 2 Criminal Records Found)

This email was sent by TruthFinder.com 

2534 State Street, Suite 473 

San Diego, CA, 92101

This email was sent to: [email protected]

 12-22-2011, 10:37 PM 540 M-Sport  Officially Welcomed to the 'Fest Location: Seattle, WA   Join Date: Apr 2004 Posts: 6,087   Mein Auto: 01' 540 M-Sport, Scuderia View My Garage I had a similar bad experience with GermanAudioTech with a radio display repair on my E39. Many attempts until they finally just gave me a different radio (in not as nice a condition). After 5 weeks, I just wanted a working radio with a perfect display...which I got...but two years later the display failed, and they refused to honor the "lifetime" warranty. This was mainly out of retribution, as they were upset I gave them a "neutral" rating on Ebay, which I felt was totally justified, based on the long wait (shipping my radio back and forth as he tried to fix it) and not getting my original radio back. I later learned (when he posted to my thread warning about him) he admitted mine was the first E39 radio he had attempted to fix...yet I purchased his services off an Ebay listing for E39 radio display repairs! So I was the "guinea pig" for him to learn the process on....sheesh.  __________________

540 M-Sport package (Canadian market), factory Bluetooth phone integration, factory M-Audio 10" dual voice coil subs, Homelink, M5 rear stabilizer bar, M5 rear subframe braces, H&R 15mm wheel spacers, ST X (KW) coilovers, Stop Tech ss brake lines, Akebono Euro Ceramic brake pads, oem Brembo and Zimmerman rotors, Dinan Stage 1 software, Strong Strut front upper stress bar, BMP strut tower reinforcement kit, USA Spec Ipod/Iphone integration.   #6    02-24-2012, 07:58 PM G8tor  Registered User Location: Georgia   Join Date: Aug 2011 Posts: 6   Mein Auto: 1997 328iC, 2005 325i View My Garage  Ripped-Off Too If this is the same German Audio Tech that is located in Long Beach, CA and sells a lot of German car radios, OBC's, etc. on eBay, THEY RIPPED ME OFF TOO! If it is a different one, then BEWARE of the German Audio Tech in Long Beach, CA. They sold me a BMW OBC that was NOT fully functional, then ripped me off completely on their so-called "recycling process" for core credit. Paid me nothing for a unit - not even my lousy $7.50 in shipping, because the "glass was broken". Apparently all the capacitors, resistors, relays, circuit boards, and the casing are worthless? Just the glass has core credit value? They tout their "5 star eBay rating", but don't answer emails until after many are sent, then they insult you and act like the problem is all yours. The final straw was an obscene, vulgar, bigoted, just plain nasty reply to a bad rating on eBay.  They (German Audio Tech) posted a profanity-laced reply on eBay! I am not kidding. The guy (Chris) is savvy. He dragged-out the process to exceed eBay's Buyer Protection period, and I stupidly let him. His reply was so vulgar that eBay deleted it and sent him an official warning. They ought to ban the psycho. Do NOT buy from German Audio Tech in Long Beach CA (and probably in other CA cities - I imagine they have several bogus addresses for eBay so they can't be found.) Unless, of course, you like being abused, cursed, and ripped-off by sellers. In that case, these are your guys!  Last edited by G8tor; 02-24-2012 at 08:04 PM.   #7    05-13-2012, 01:09 PM jwcater  Registered User Location: Winston-Salem   Join Date: May 2012 Posts: 1   Mein Auto: 1999 528i View My Garage Name and address of german audio tech? Do you have the name and address of this guy?  Phone number too if you have it. He's had my CD player for going on three weeks now. I've sent two emails with no responses. I'm a person of principal and I'll make it my "hobby" and spend hours doing it, if necessary, to get satisfaction. I've only had one other bad experience on ebay in the past decade and convinced a police officer in his hometown to pay him a visit. It wasn't long after that, that I got satisfactioni. Help me find this guy!    #8    05-13-2012, 01:48 PM G8tor  Registered User Location: Georgia   Join Date: Aug 2011 Posts: 6   Mein Auto: 1997 328iC, 2005 325i View My Garage His name is Chris. His phone # (if it is not bogus, I never bothered to call) 562-786-5312. The address I have is for core returns, but it is probably his shop: 65 Pine Ave. #37, Long Beach, CA 90802. I know he gets deliveries there because he got my core and ripped me off. We really need to get the word out about this guy. I am going to paste the ebay reply he sent me after I rated him poorly. I hope it does not offend you, but you should know what kind of guy you are dealing with here. I would not be surprised if he is psycho. Good luck! See below his reply:

Dear wsgrrmc123,

I get a lot of messages, and I wish I never saw any of yours. I did nothing wrong at all, the part was tested before mailing and worked 100%. If you're bitching about a bulb burning out you might as well yell at the sky about it being blue. And don't send me trash expecting a large payout. You must be crazy.

My only polite reply? Read ALL of your messages - You are an A S S H O L E. You talk to me as if your boyfriend is cheating on you, you contracted AIDS, and lost your minimum wage job at the local sanitation plant. Maybe you should take up a career singing country music! Get lost.

- germanaudiotech

Completely false reply. Not worth my time and the aggrevation to respond to this untruthful response to my Complaint. STAY AWAY from German Audio Tech on eBay!

Chris Cagnolatti - CEO German Audio Tech Warranty Dept (((REDACTED)))  Long Beach, CA (((REDACTED)) Telephone: (((REDACTED)))

 Nov 25, 2017 04:06:27 GMT+08:00

Transaction ID: 2FT36124KS262583X      GERMAN AUDIO TECH just sent you a refund     Dear xxx, 

eBay (GERMAN AUDIO TECH) just sent you a full refund of $144.50 USD for your purchase. 

If you have any questions about this refund, please contact GERMAN AUDIO TECH.

The refund will go to the card you paid with.

To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.

Seller

Chris Cagnolatti - CEO

GERMAN AUDIO TECH

(((REDACTED)))

Long Beach, CA (((REDACTED)))

[email protected]

germanaudiotech.net

(((REDACTED)))

Note from seller

Defective Radio

  Original transaction details Description Unit price Qty Amount   MINI COOPER BOOST CD MP3 PLAYER RADIO STEREO AUX CD53 R50 R52 R53 R56 2002-2006 

Item #: 151788115355  $199.00 USD 1 $99.00 USD   Shipping and handling:  $45.50 USD Insurance:  $0.00 USD   Total:  $144.50 USD   Refund to Visa Credit Card XXXX-XXXX-XXXX-2258:  $144.50 USD Invoice Number: EBAY30552843391

Yours sincerely,

PayPal 

I am responding again, on behalf of the company for Normelyn Mahone (NORMELYN GAY PATAUEG, ISMAIL). We have been a member of ebay since 2001 with thousand of transactions per year. That is only 11 / revisions per year across 5-10,000 transactons / year. Regardless, this average is still 99% Positive. We work very hard to keep our customers happy!

Kind regards,

R. Johnson

For Warranty/Service German Audio Tech customers contact:

Chris Cagnolatti, CEO

German Audio Tech - Warranty/Service

(((REDACTED)))

Long Beach, CA (((REDACTED)))

Telephone:(((REDACTED)))

German Audio Tech's eBay Seller account shows multiple Neutral Feedback and 177 revisons for Negative Feedback. This means they convinced Buyers to revise Negative Feedback received to Positive Feedback. I left 2 Negative Feedbacks, which they conned me into accepting a revison. They said the Negative Feedback must be removed so that they could provide a refund or a return shipping label. I fell for their scheme as it appears other buyers were subjected to the same scheme. Thankfully eBay decided 2 cases in my favor and provided refunds. German Audio Tech is defintely not worth the aggrevation and does not stand behind their guarantee. 

eBay Seller account for German Audio Tech has 177 Negative Feedback Revisions, which means they conned Buyers into revising their Negative Feedback. They conned me too. Said I must revise feedback to Positive Feedback for them to enable them to provide a Return Shipping Label or refund.

1. 06-19-2014, 11:57 PM#14 easyandgreasy  Member   Join DateJun 2014LocationatlantaPosts3My Carssevera Someone needs to lie for german audio tech, before they go broke ripping everyone off Reply With Quote
2. 10-14-2015, 09:54 PM#15 lorzhel  Member   Join DateNov 2011Locationsan diego, CAPosts1My Cars528i service    Originally Posted by germanaudiotech  I can tell you german audio tech service side BLOWS! Left at least 5 voice messages and about 5 emails...all unanswered. Reply With Quote
3. 10-16-2015, 04:00 PM#16 Grandma2two  Member   Join DateOct 2015LocationNew Bern, NCPosts1My Cars2006 BMW 325i Please, please do not use these people. Read german audio tech reviews, the negative and neutral reviews and also note the 76 revised reviews. That means that 76 people gave them a bad review but German Audio Tech urged them to retract or either got ebay to remove the negative review. That's what they did to me.

06-19-2014, 11:53 PM#12 easyandgreasy  Member   Join DateJun 2014LocationatlantaPosts3My Carssevera    Originally Posted by Bimmerbear  My E36 C33 radio has finally died and I found this repair service from German audio tech on eBay. I searched and nothing came up. Does anyone have experience with them?

[ame]ebay.com/itm/170834214014?item=170834214014&viewitem=&vxp=mtr[/ame]

Thanks,

Chris Do not use this clown . he is a hacker!!! He has destroyed at least two complete dash assemblies and or wiring in three cars I know of

Physical Address:

Christopher Cagnolatti

German Audio Tech

(((REDACTED)))

Long Beach, CA (((REDACTED)))

Chris Cagnolatti operates German Audio Tech uses a UPS Store located at (((REDACTED))), Long Beach, CA (((REDACTED))) to operate his business preying on uninformed consumers gulibilty. He lists his telephone phone number: (((REDACTED))) which accepts messages. He has no physical address listed.

Most of what he says are untrue facts. I bought first radaio from him on eBay and it was defective. He refused to provide an International Return Shipping label or funds for return shipping. This was reason eBay case was deceided in my favor and refunded. A second radio had been ordered to replace the defective radio. He never shipped the replacement radio, and refunded an hour before eBay decided the case in my favor.

He's made several untruthful and outrageous false claims against my integrity. He's threatned me saying he would report me to the nursing board for "my behavior." Funny, I''m not a nurse.  This bulls* has made me more determined to expose him.  I'm not a nurse! He's obviously found another woman with a similar name, deceided the person is me, and has stated I use an alias. Lol.

The guy is a sociopath, and a sociopathic lier. If you Google his name (Chris Cagnolattii) he is associated somehow in the world of "Golf." I think he's an amatuer player. eBay has prohibted him from harrassing me further. All of his futher attempts to harrass or intimidate me will be aggressively pursued. I am determined to expose him unless he stops his vicious attacks on my character immediately.

If not, he will become the subject of further complaints to Consumer Forums and will be exposed to members, friends and associates of the "Golfing World," and law enforcement.

1-12-2016, 06:05 PM#1 Sirgoin  Member   Join DateSep 2009LocationATXPosts27My Cars1999 M Coupe German Audio Tech Just a warning. This is another bad experience from German Audio Tech. I paid a premium for a "genuine" BMW CD43 head unit from them on Amazon. Afterward I saw a warning on here that they peddle Rover CD43's with M stickers on them. I amicably questioned them and they responded with the most vague divisive response and never answered when they were going to ship. They would respond with a one sentence absolutely ignorant response that would be vague and not answer any question. In one of the two responses they even said they did not know what a "sticker" is...  

I tried calling, tried emailing, the only response I ever received was through Amazon messaging where I learned they have a limited time to respond without any action taken. My guess it is to buy them more time. German Audio Tech might actually have things to sell and may actually do work for people but don't expect to have any confidence in their work (they don't uphold their "warranty" according to others) and in my experience their sales. I never received the radio nor did they ever ship it or even tell me that they had any intention of ever shipping it. I honestly believe they never had a CD43 to sell. If so, it was not genuine like their ad claimed...

I don't know how in today's internet world of businesses that these guys/this guy even stays afloat. I left a bad review on Amazon about them but I believe they know how to work the system and either get it removed or since they never sent the item, they can claim I'm not qualified for a review. I read on other forums they somehow have their bad reviews on eBay removed... But, that way they basically get a free $400 loan until the weeks it takes to get the money back with no harm to them...

Tl;Dr: I strongly advise you look elsewhere for your BMW audio needs, DO NOT use German Audio Tech. German Audio Tech is an untrustworthy, possibly scamming, shady business. Look around, there are plenty of other options.

- - - Updated - - -

Just to add, this is German Audio Tech out of Long Beach, CA. The have a website but do most their business on eBay I believe under the name germanaudiotech.

12-24-2015, 04:57 AM#22 balidawg  MemberBMW CCA Member   Join DateSep 2011LocationRiverside, CAPosts142My CarsE24 E30 E32 E39 E46 E84 Wow, that German Audio Tech outift is really crooked! Maybe someone needs to pay him a personal visit?

Anyway, for MID and Cluster pixel repair in SoCal try BavTec in Riverside.

bavtekinc . com / repairs

Tomas is a solid guy, been doing this for over ten years, very responsive, and has repaired several MIDs and clusters for me and tracked down some used parts. Pretty sure he has an ebay store, but I just stop by his shop near the BMW dealer. 1993 750iL VIN: (((REDACTED)))

I am responding on behalf of German Audio Tech. Anyone reading this can reach out to us and we can explain why Normelyn Mahone feels compelled to spew hatred online. The buyer has received (2) car radios from us which we refunded both in Full for them totalling nearly $500 and allowed them to keep the products sent. Why are they going to such great lengths to hurt us and damage our repuation? Maybe they are just crazy? Take what you read on the internet with a grain of salt. We try very hard to keep our customers happy, but don't appreciate people like Normelyn Mahone. This is not fair to us, considering she stole (2) car radios from us, $80 in our shipping expenses, and $500 in transactions from this Philippines buyer.

Feedbacks were removed due to buyer's policy violations on site. Also left feedback on transactions where the product was still in transit. Gamed eBay's returns system to hurt us. hank you,

R. Johnson

German Audio Tech

Complaint Details German Audio Tech

65 Pine Avenue, Unit 337

Long Beach, CA 90802

Complaint Type: Refund/Exchange Issues

Product/Service: 

Model Name/Number: Mercedes Radio for 1995 SL 320

Amount in Dispute: $175.00

Complaint

Posted: 10/12/2017

Summary: I returned a radio to this company, and they received it, but there has been no communication from the company, & no response to my email..

Resolution Sought: Refund $175.00

Detail: Consumer alleges: I purchased a Mercedes Radio for 1995 SL 320 via eBay. It worked for a little while, but then failed and the company asked me to return it. I returned it on August 1, 2017. It's now October 12 and I haven't heard anything from the company. I don't know if they're going to exchange it or what?! When I call the company, their voicemail asks you to send an email to their support email address, but I have not received a response. They are not communicating with me at all about what they are going to do. At this point, I just want a full refund. They are not a reliable company.

Company's Response

Posted: 10/24/2017

Summary: No response from customer.

Response: I have sent several emails and have not received a response from this person yet.

Consumer's Rebuttal

Posted: 10/26/2017

I have not settled this matter with the vendor. I file a complaint with PayPal and I am waiting for their response.

Company's Final Response

12-23-2015, 06:00 PM#21 arctic745  Member   Join DateDec 2007LocationColumbus, OHPosts147My Cars87 M6, 95 M3, 04 325Xi, Let's Pile On -- More German Audio Tech Issues There's plenty out there on the behaviors of this seller. Just wish I'd seen them before doing business with them.

Bought 2 items from him and both had issues. Not catastrophic, but annoying -- like the wrong button labels on a rebuilt computer. Was only able to program it after looking at the instructions and using the right positions rather than what was written on the buttons. Said he'd send replacement buttons. Nope.

While allegedly replacing the buttons, I agreed with him to send several cores along with another unit for repair. The repair was done correctly, but he has claimed he didn't receive the cores (funny, they were in the same box as the unit he did repair) and stalled repeatedly after I providing proof of delivery at his request. Stalled me past the point where I could still complain on Ebay. So, while this repair works, he ripped me off for $100+ in core payments.

Now, after past ebay/paypal complaint periods, he's unresponsive. He must just chuckle knowing that he screwed another one and there's nothing eBay will do about it.

Oh well, at least the pixels work.

View screenshot of eBay/PayPal dispute found in my favor

Here's the case outcome eBay Customer Support has refunded you through PayPal. We've initiated a refund of $ 212.50 back to the PayPal funding source that you used to purchase the item. Please allow 48 hours for the refund to process.     Final decision: This case was found in your favor.   Case ID : 5150408751 Seller ID : germanaudiotech Request reason : Request for return

Unfortunately, this person lacks integrity and has scammed us out of $500 + loss of (2) products merchandise.

NORMELYN GAY PATAUEG, ISMAIL also goes under alias NORMELYN MAHONEY from Valencia, Philippines has falsely claimed they received an item not as described. We informed her how to resolve the issue without returning and she then insulted her mechanic calling him 'stupid' and an 'idiot' because he lacks her education level and makes less money than her. Very disrespectful. We asked the buyer to return the item for a refund or exchange. As a good seller we had open communication.

Normelyn then decided to buy a 2nd radio from our eBay store. In messages being read and reviewed by eBay they act as a vicitm, but in direct emails to us they are very threatning, venomous, demanding and harassing. They then turned hostile and decided to manipulate eBay Customer Support to force a full refund while allowing her to keep the $250 car stereo. We thought this was the end of our worries with this scam artist. This lady, once she manipulated eBay to a full refund, she then sends us an email off-site laughing at us calling us fools and demanding that if we want our merchandise back that we should transfer over $100+ in funds to her through Paypal (extortion).

Then, several weeks later, we then receive a new (second) dispute from this woman claiming she never received the second purchase, which she did! Because USPS to her country of the Philippines does not have delivery confirmation she knew that she could steal this second item making false statements to ebay claiming she still did not receive it. We decided at this point that the best course of action was to refund this buyer to avoid a defect. Again, after we refunded this buyer we received an email from them off-site again saying, quote: "You dumb s*. LOL". They then send an email 2 days later saying that the radio they received (proving they lied about not receiving it), is now not as described and wanted us to Paypal her $156 + a $200 convenience fee + other fees.

This lady is stalking us online through social media such as Twitter, etc. and is a registered nurse in Valencia, Philippines. She lacks integrity and is constantly harassing us in email messages. This needs to be known, because no one with this lack of integrity and decency should be a nurse.

Normelyn Mahoney

(((REDACTED))) Negros Oriental 6215 Philippines

Case # 1413309

VIEW THREAT RECEIVED BY GERMAN AUDIO TECH FOR MAKING MY COMPLAINT. THANK YOU.

pistonkid  Registered User Location: florida   Join Date: Jun 2011 Posts: 0   Mein Auto: 325I View My Garage  german audio tech in CA. Please beware of the so called German audio tech in CA. He is such a rip off. I have had my car back to Him three different times. The first go around was over $1100.00 For a simple radio install with amp. Two days later My car started smoking around the dash area, Radio and all electronics FRIED. So Now he says It was the cars fault, Bad wiring harness. But I had it checked at a BMW dealer and they said it was due to Him or His shop wiring the amp into the wrong circuit, It overloaded it and started the melting of wires . I did take it back to Him and it was there over a month. When I finally got it back the radio / amp only worked for about 1 week. No smoke this time but now the digital gauges and lights are going on and off. I have talked to the beamer dealer and one of the mec hanics siad He was willing to testify to the fact that the car had been wired wrong by the GERMAN audio tech guys . I have also spoken with them and I am going to have to hire a attorney now to ever get them to FIX MY CAR . THE RIGHT WAY !!

STAY AWAY FROM GERMAN AUDIO TECH IN CA.

Conatact Info:

German Audio Tech

UPS Store

65 Pine Avenue, UPS Store Mailbox 337

Long Beach, CA 90802

Phone: (((REDACTED)))

Contact: Chris Cagnolatti - CEO