In July of 2023, we contracted with All My Sons Moving and Storage in Denver to move us from one part of Castle Rock Colorado to another. Though the move started out well, the movers became sloppy and careless. While moving our refrigerator out of our rental house, they gouged the door frame of the front door. When I mentioned it to the lead mover, a man named KC, he said "Oops" and kept on going. Then when we got to our new house, they drove their truck over one of my sprinklers and broke it and crushed some bushes and flowers in my front yard - and we have a very wide, three-car driveway. KC then, while moving my wife's file cabinet, broke the leg off of it and, because I happened to be watching, told me "What do you expect from particle board!" After this, they became more and more careless and ignored my daughter's and my instructions on where various pieces of furniture and boxes were to be placed. It seemed they couldn't get out of there fast enough.
After they left, we noticed broken glass in our driveway and broken picture frames in our garage. They also took my commercial-grade hand truck and furniture dolly even though they did not match any of their own equipment.
I have repeatedly attempted to contact them through email, text, and voicemail (they don't answer their phone). but have not received even a confirmation of my messages. I even tried calling the Moving Consultant who provided me with the estimate and contract, Ed Huddle and had to leave a voice mail which still has not been returned.
My old landlord charged me for the gouges in his door frame, the file cabinet is worth close to $200, and the hand truck and dolly are worth over $350, so these are not exorbitant costs and yet, they will not respond to my requests for reimbursement. If I don't hear anything soon, I might even file charges for the theft of my equipment!