- Report: #1532372
Complaint Review: Shake Shack - Chantilly Virginia
Reported By:
Wyatt -
Binghamton, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Shake Shack
14390 Air and Space Museum Parkway Chantilly, 20151 Virginia, United States
Phone:
1-646-237-5039
Web:
https://shakeshack.com/locations?msclkid=8abbf8e2d31a1a1b07409ed13685edc6#/
Categories:
Business Rating:
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Shake Shack The Steven F. Udvar-Hazy Center Smithsonian National Air and Space Museum HORRIBLE Customer Service - Abusive Manager Chantilly, Virginia
I have NEVER in my life experienced such atrocious, rude customer service as I did at around 11:30 AM on 04/28/2024. After a lot of waiting, I finally got up to the counter to place my order at the Shake Shack within Air & Space Museum's Steven F. Udvar-Hazy Center. Shortly after placing my order, I wanted to change it by subtracting an item. No big deal, right? WRONG. The inept cashier had to first call a manager to remove it at all, but I thought it'd be a simple matter of the manager (Google Reviews confirm his name is Howard Radis) saying something along the lines "Okay, just take it off, blah blah blah". Instead, the abusive p***k decides that I need to justify to HIM why I want the item removed and what I expect him to do with it. NONE OF YOUR BUSINESS! Instead of granting a simple order change request, I get rained down on with a nasty, rude verbal assault as if I just killed his puppy. trying to stay as polite as possible, I simply reiterated that I purchased the item under false pretenses and no longer wanted it. Keep in mind, this is BEFORE I ever paid for the order so I was on the hook for NOTHING.
After seeing I wasn't going to be bullied into submission, he gave up and took the item off but not before uttering a snarky "Have a nice day". I realize this experience is not the fault of Shake Shack, but this manager is absolutely PATEHTIC and needs to be fired IMMEDIATELY. I wouldn't trust him to scrub toilets let alone serve people at a great museum like this. I'm just glad that this disgusting behavior was directed at me and not one of the many great Veterans who visit this place. But if he's willing to treat anyone like this then he has most definitely done it to visitors who are US Veterans. I ended up leaving without placing the order at all, I was so shocked and disgusted. I will be reaching out to Shake Shack's corporate communications line and telling them EVERYTHING.
