Verizon Wireless Verizon won't address deteriorization of signal other than to try to sell additional equipment. Nationwide
In August, 2016 I switched to Verizon Wireless because of poor signal strength in my densely populated central Florida community. The Verizon sales associate showed good coverage based on my address. I bought 6 devices and 6 lines. Service was great, and I had no dropped calls. Several months later, calls at home are at times not received, dropped frequently, and the first 7 seconds of most calls are silent. I chatted online with customer service, and they asked about the season of my purchase. They told me that the change in the number of leaves on the trees based on seasons is likely to blame. Not likely here in central Florida. They then told my that i am in a marginal coverage area. Other than WIFI calling, purchasing additional equipment (yes at my expense), was their only option. I explained that previous carriers offered such equipment at no charge if their signal was weak at the home location. This is not an option at Verizon. I explained that I was shown my coverage was good when I moved to Verizon, yet he was now telling me that my coverage was marginal, and Verizon would not assist without additional expense. I am willingly paying 60% more for Verizon than previous carriers. All I want is reliable coverage which I had upon startup with Verizon. I suggested that I might need to find another provider, and asked for my payoff amount. They provided the amount and offered no other solution. Horrible service; not what I expected as a previous customer. I will likely change. Don't use Verizon; a costly lesson learned.