Complaint Review: Trymedia

I went to GameStop to purchase Fallout 3. The purchase redirected me to Trymedia.com/GameStop which I figured was a sister site responsible for Gamestop's payment. The download failed and upon research I discovered was a hacked, unofficial copy of the game which does not work.

 I sent a refund request (which they said is possible within 48 hours of purchase) and they denied it!

Email sent by them:

Dear Valued Customer,Thank you for your order 2418394. This email is to confirm that your order is complete and you can access your product(s) using the download link(s) included below.Fallout 3 http://d.trymedia.com/d/CWXVK-J6JPJ-48J7R-3H9PR-3YYQG/Fallout3.exe?lang= This game has 3 licenses available. This means you may install the game on other computers and activate it up to 3 times. This game requires a CD-KEY:CWXVK-J6JPJ-48J7R-3H9PR-3YYQGYou may review your order online at: https://gamestop.trymedia.com/account_history_info.php?order_id=2418394&aff=t_07po----------------------------------------------------------------------2418394----------------------------------------------------------------------Date: Tuesday 22 February, 2011Billed to:Tyler Koehler3331 N Rockfield DrWilmington, Delaware

19810United StatesPayment Method: Real-time credit cardShipping Method: Digital Download PRODUCT(S)

QTY

PRICE------- Fallout 3

1

$19.99Download Insurance

1

$3.95------- Sub-Total:

$23.94Total:

$23.94IMPORTANT NOTE: This order will appear on your bank billing statement as "Trymedia Systems" or "TMA*" followed by the name of the site from which you purchased.We appreciate your business and look forward to serving you again in the future.Best Regards,Trymedia Customer ServiceTM Acquisitions, LLC, a Division of RealNetworksABOUT USTrymedia (“TMA”) is a Division of RealNetworks Inc.'s and a trusted fulfillment partner of Internet game portals and retailers. We are a US company having an address at 2601 Elliott Avenue, Seattle, WA 98121, USA.RETURN POLICYWith the exception of games sold on a "Try and Buy" basis, all of our products have a 48 hour money back guarantee. All order support requests including refunds must be submitted through our support form located in the store FAQ's. After you submit an order support request, a case number will be created and you will receive an e-mail confirmation of your submission.