Complaint Review: The Pep Boys - The Pep Boys Manny Moe & Jack

I printed an online coupon for Winter Preparation Maintenance Service, $10 off and the service includes:oil change and filter, tire rotation, wiper blades, battery service, top fuels and battery test. It is good at any Pep Boys until December 31, 2009. When I arrived at this Pep Boys location, in Egg Harbor Township, the cashier refused to honor the coupon, and gave me a printout of the "real" Winter Preparation Maintenance Service, which only included the oil change and filter, battery service, and wiper blades, it did not include the tire rotation or top fluids, or battery test. The cashier stated he "did not know what to tell me" and to "take it up with them" meaning customer service/online website. I did not get the service performed, I walked out, but this is definately false advertising and signed a complaint against them with the Better Business Bureau. I tried to call Pep Boys customer service listed on the website, but just kept getting a machine, which I refuse to talk to, I want to talk to a real person.

The Services Manager is Demetrio Lebron and the cashier had a name tag that said "Fred".