Complaint Review: SmartCredit.com

I signed up for a free trial offer with SmartCredit.com 3 months ago. I cancelled my free trial offer within the offer period. I then was billed for a month of service $29.95 on 11/04/11. I didn't notice this until the end of November. I called them, and they left me on hold over 15 minutes then the answering service came on stating that I will receive a call back within 24 hours and If i didn't then try my call again. 

I never received the call back from them, then they have the nerve to bill me again on 12/05/11 for $29.95 again. I called them again, stayed on hold 15 minutes, and then the same process with the answering machine. Still no call back. I just called them for the 3rd time and same process, answering machine. No call backs. 

So these people keep billing my account, and even if there was a mix up with my cancellation with the free trial months ago, had they answered the phone, or called me back, I could have gotten my refund of $29.95 for November, and I would not have been billed hopefully for December. 

Please do not deal with companies who will not answer the telephone, or return your calls. You should not have to email anyone. If it's a legit good business, they will answer the telephone that's why they have it. 


FROM BANK OF AMERICA ONLINE BANKING

12/05/2011CHECKCARD 1203 SMARTCREDIT.COM 877-3723895 CA
24436541338000004123808-$29.95

11/04/2011CHECKCARD 1103 SMARTCREDIT.COM 877-3723895 CA
24332391308000004123809-$29.95