Scalp Med Guthy-Renker Corporation Doesnt Work False 60 Day Guarantee Steel Your Money big promise big steel Internet
Saw the infomercial for scalpmed and with the 60 day guarantee went for it, received the product and tried it, after 45 days it was apearanet that nothing was going to change on my scalp and called to cancel.
On the phone the rep was telling me it can take up to 6 months to work and wanted me to give it time to work I informed him that I'm within my 60 day guarantee and dont want to pay for a product that does not work. He took my information and informed my that my order is cancelled and I should not receive anything more I confirmed again with him that there will be no charges on card and he confirmed.
In next month statement I see that they have charged me 160 for the trial product calling them I was informed that yes I have cacelled but I did not return the product (empty containers) which the agent did not request when I cancelled. Talking to a supervisor was more of the same.
People stay clear of this company. They will steel you money and give you nothing in return.
I am now taking this up with my cc company.
Consumer
Woodbridge, Virginia
U.S.A.
5 Updates & Rebuttals
mfleischner
Trenton,New Jersey,
Scalpmed Customer Service
#6UPDATE Employee
Fri, November 14, 2014
We are very sorry that you have had an unpleasant experience while attempting to cancel your order. As noted in our policy, to receive a full refund, we ask that you contact our customer service department and obtain a Credit Return Authorization number. Completely empty and then return all bottles received in the package. Per our agreement, we request that your return is completed within 30 days of purchase to receive a full refund. If you have any questions, please feel free to review our return policy available on our website here https://www.scalpmed.com/return-policy.html .
It seems you had selected our six month offer. After cancelling, you are still required to pay for the previously scheduled shipment you received which is why you were charged. At Scalpmed we strive for excellence in customer service and we take pride in providing the best possible experience for all customers. If you have an issue with our representatives, please call us at 800-351-6648.
Cindy
Hubbard,Oregon,
Issue Resolved?
#6Consumer Comment
Sat, July 19, 2014
I had a similar experience and noticed that in their rebuttal, they stated that they had credited back your account. I was wondering if that was in fact true or not.
After several attempts to contact them, I am still getting nowhere. I find it very unfortunate that these things are allowed to take place. All of their fine print (that no one has the time or energy to actually read) is how they get you. I have posted a Ripoff Report of my own. This company should be ashamed of themselves.
Company Representative
Culver City,California,
We apologize that you were unhappy with your purchase and are here to help.
#6UPDATE Employee
Thu, April 03, 2014
Dear customer, we apologize that you did not see the results you were looking for with our product. We encourage individuals to try Scalpmed risk free to determine if the product will work for them. Although we have extremely high success rates, our patented formula does not work 100% of the time (nothing does). For efficacy studies, please see: http://www.slideshare.net/scalpmed/scalp-med-consumer-trial-scalp-med-25290784. Additionally, please note that some individuals simply take longer to see results. This is why, as you quoted in your response, a representative indicated that it could take months to regrow your own hair – which likely didn’t all fall out in 45 days. We stand behind the Scalpmed formula and thousands of our customers have seen success. I believe we were able to reverse the charges on your credit card and refund the full amount of your purchase. If this is not the case, please call our customer service department at 800-351-6648.
STOP LIERS OF ZX42
NASHVILLE ,Tennessee,
ZX42 AND CREDIT CARDS
#6REBUTTAL Owner of company
Thu, October 24, 2013
zx42solutions.com is a very credible company and never does auto billing zx42 extreme is very powerful with azaliac and hyaluronic acid much more powerfule that scalp med ,, we do want to say there is one fraud company who is called argan rain and argn life ,, steer clear of that company ,, thank you for your time
Cheryl
Springfield,Massachusetts,
U.S.A.
they did it to me too
#6Consumer Comment
Thu, September 25, 2008
you are so right, it happened to me too from scalpmed. using my credit card causing $180 worth of overdrafts. we should get together and file a class action law suit. this should not be allowed to happen, anywhere, anytime. consent should be needed to debit someones credit card.
sorry to hear you are a fellow victim of scalpmed like myself.
cheryl