Complaint Review: Public Storage

i made resavation on line for august 31, went in to view size of the storage to insure it was big engouh for my itiems i when i got here no one was there i waited for the person to return when the guy returned i was told to wait until he finished his paper work i waited for 10 mintues until he was done i told him my name and i made a resavation on line for August the 31st and wanted to view the unit he said ok  and since you are here we can do the paper work i said i don't need it until the 31st i was told that was fine i explained that i never rented a storage space before , to my surpize the contract started that day i wasn't aware until i received the email i called to speak with the manager mary and explain what i was told by her employee she aplogized and said there was nothing she could do about it , i explain to her i was not pleased about being lied to i didn't want to pay for storage before it was time for me to put my itiems in there again she said there was nothing she could do i asked for corape office number and was told there wasn't a corparte office i was really angry but i had already payed  i would never rent from public storage and will not recommend anyone i know to do so .. there is also a gapping hole when you exit the gate that broke a tire iron on my driver side i called to complain to mary and was brushed off , this was my first public storage rental and my last i had a terrible experince with public storage horrible place .