Princeton Nutrients Double Order Sent/Billed Chatsworth California
While ordering their product we ran into issues with their website. Our payment method was declined per error messages displayed on the screen. We changed the payment method and the order went through. We ended up getting 2 order one for each payment method. When we called to alert the company of the problem, they were willing to refund one of the orders after we paid the return shipping fee. Since this was not our error, we shouldn't be out any money whatsoever and the company was unwilling to refund our shipping and handling fee.
1 Updates & Rebuttals
Veronica
United StatesRe: Joe - December 4, 2017
#2UPDATE Employee
Tue, April 16, 2019
Hello Joe. My name is Veronica and I am with Princeton Nutrients. I am sorry to read that your purchasing experience was difficult and I would like to apologize on behalf of Princeton Nutrients. Our Terms & Conditions state that we require our customers to return the product in order to receive a full refund. We apologize that this was not communicated clearly. I would like to issue a refund for your shipping and handling right away. Please contact me at vnicholson@princetonnutrients.com so I can take care of this as soon as possible.