Complaint Review: Neptune Society Plantation Florida

After reading other consumer complaints about the Neptune Society I need to add mine as a warning to consumers. I would NOT recommend using this service for myself or a loved on. I fully belive it is an overpriced scam which tricks older people into pre-payment and sells services they do not deliver. 

My mother died in a hospital under hopsice care on February 21st and STILL has not been cremated.  Her "pre paid" arrangments have been paid in full for many years.  Communication with the local "funeral" director has been scant and questions have gone unanswered.  I was forced to hold a memorial service without her remains. 

When we asked to view her we were charged $325 to see her in a SHODDY crematorium in an industrial part.  We had to wait in the parking lot while they dressed her and then saw her through a partition.  The way we have been treated and taken advantage of during the worst time of our lives is appalling but has gone unanswered even after I asked to speak to a high level leader of the Neptune Group. 

They are quick to take the money and slow to provide answers or services.  I plan to share my experience on social media AND ask for a media investigation into the Neptune Society practices.  Just a general internet search shows I am not the only one with issues and it seems Neptune Society issues have been going on unanswered and uncorrected for years.

Its unethical to take advantage of older people at the end of their lives and then re-victimize their families. For my family and others who have had problem I feel more needs to be done.