Complaint Review: Metro PCS

Metro PCS is a flat rate unlimited cellphone calling plan for local calls. Their call quality is terrible in this area. Its spotty and drop offs are the norm. Long distance is accomplished by prepaid only.

Finally after a year, I quit and found an ATT deal that was cheaper and better. Metro PCS refused to pro-rate my monthly billing charge back, as I had "already paid for 3 days and used 3 out of 30 days and we do not prorate." I read the user agreement carefully and there's nothing there that so indicates that policy. MetroPCS may have unlawfully kept monies due, retained my prepaid long distance without refund, and provided unacceptable service. Their customer service if you can ever reach it is practically non-existent.

Jay
Sacramento, California
U.S.A.