Complaint Review: Massage Envy

I have been a customer of Massage Envy since January 2013 and satisfied with their masseuse although I felt their front office sales tactics are aggressive.  My second and last contract with them was from April 5, 2014 to May 5, 2015 and I decided to continue as a client on a month-to-month WITHOUT a signed contract.

When I went in for a massage in mid-October 2015, I informed the front office that I would no longer be using their service and not to bill me for November 2015.  The front office said I needed to fill out a “membership cancellation request form” which I did and that’s when they try to sell me on a new 12-month contract.  I told them no and that after my month-to-month expires before the next billing cycle of November 6, 2015, I will no longer be a customer. 

On November 6, 2015, Massage Envy charged my debit card without authorization and after I had cancelled my month-to-month.  This also resulted in an overdraft and my bank charged me a fee of $35.  I went to Massage Envy asking them to stop billing me and to refund the $35 overdraft fee that they were responsible for.  The front desk then told me that they don’t have a cancellation request from me and that I must have asked for a “membership freeze form” which meant I didn’t cancel.  I told them I know the difference and I wanted to see my file.  Conveniently my file was empty.

 I am filing this complaint because “a collection agency” keeps calling me claiming I owe Massage Envy.  I do not and I want Massage Envy to stop calling me and they still owe me $35 for causing my account to be overdraft.

I am attaching a copy of my 12-month contract with Massage Envy and it clearly shows my membership expired on May 5, 2015.