Complaint Review: LG

I was hesitant on purchasing another LG Range because 6 years ago I filed a lawsuit against them for advertising their specific electric range as a true convection with sabbath mode when in fact it was not. We won the lawsuit due to LG falsely advertising their product. This leads up to yesterday when I decided to give them a try again.

Figuring they learned their lesson, I purchased their LRE3194BS. They(LG) claims on their website as well as on every website that sells this range(Best Buy is where I purchased) that it is in fact a True convection(3rd heating element behind the fan). After it was delivered yesterday I opened up the owners manual and it stating it is NOT a true convection.

When I called LG customer service to find out exactly what was going on and to ask what the difference us with their "True Convection" & their new "Pro Bake Convection", the representatives could not tell me the difference. They then connected me to the corporate USA office in Alabama where a representative answered the phone.



I explained not only my concern but also brought up the lawsuit 6yrs prior and she stated this unit was NOT true convection.

I asked about their webpage and the info they provide to retailers and she simple stated she has no idea who is responsible for putting correct and valid info online. I said this is just like years ago and your falsely advertising your ranges again. She then Hung Up on me. Hopefully another attorney will be willing to take on a new case against them.