Complaint Review: Laptop Battery Depot

I ordered a laptop battery from Laptop Battert Depot on 4/12 with express delivery. My credit card was charged same day. The delivery date passed and the item did not arrive as promised.

I emailed - got the surcharge for express delivery refunded and a new date for delivery.

That date passed again, no proactive communication from seller.

I emailed again got an email excuse about customs delay but that I should expect delivery on 5/3.

Guess what: that date passed again - again no communication from seller.

Up to that point I had been somewhat patient but when I emailed to find out what happened and got a new response today blaming the whole delay on system errors I canceled the order. I am currently awaiting a credit card refund.

Consumers beware - unreliable company, you can't trust their dates.

Mark
Schaumburg, Illinois
U.S.A.