Complaint Review: Jasper Contractors

The first snow melt a week after our new roof was installed by Jasper Contractors aka Jasper Roofing resulted in every upper ceiling becoming wet and stained.

The roof failed inspection the first time due to the tar paper being cut too short by 3 to 4 inches and not reaching the edge of the roof all the way around the house.

Ceilings in 6 rooms are water damaged due to the leaky new roof and need to be painted and possibly need mold mitigation.

Attempted repairs fixed most of the leaks but not all.

The roof failed inspection a second time due to the repairs being done incorrectly. Jasper has ignored this.

Their president Carl McNair is giving me the run around by telling me they will fix the leaks yet has not authorized his people to do so. When I call to schedule repairs their supervisor Richard Mead either hangs up on me or says he can not do anything unless Carl says so then says he will check with Carl and get back to me which never happens.

The owner Brian Wedding refuses to return my calls.

Carl McNair refuses to accept responsibility for the water damage to my home.

Since Jasper has become uncooperative and stopped returning my calls I have turned this over to the Better Business Bureau for resolution. Jasper did not respond to the BBB and now the issue has disappeared from the BBB web site. I left a message two weeks ago for the BBB representative assigned to this issue and they have not returned my call.

I replaced the roof in preparation for selling my home last year thinking this would be a good selling point and now I can not sell it with a leaking roof because the Jasper warranty is not transferable.

The roof still leaks and causes the ceiling to get wet after every snow melt or rain.
There are multiple damaged tiles from careless use of the trim knife.
The starter tiles were installed wrong causing no seal.
The wrong drip edge was installed causing the tiles to level out at the edge slowing water run off.
The ceiling was cracked when a Jasper supervisor jumped down from a higher level instead of waiting for a ladder that was being brought to him.
The gutter is damaged from Jasper's ladders.

I paid for but did not receive the following items:
$409.37 for new chimney flashing
$209.48 for 33.25 LF of step flashing and only 3 LF was installed.
$61.86 for 19.33 LF of 14" flashing to tie in metal porch roof.
$61.33 for a replacement exhaust cap, instead was painted.
$192.80 for permits and only $90.44 was used.

I need help dealing with Jasper Contractors to receive what I paid for which is a properly installed, non leaking roof plus damages repaired.