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  • Report:  #1380858

Complaint Review: IC*freeshipping.com

IC*freeshipping.com unauthorized billing of credit card.....$12.97 California

  • Reported By:
    leslie — ventura California United States
  • Submitted:
    Fri, June 23, 2017
  • Updated:
    Mon, June 26, 2017

on june 16.2017...IC*freeshippin.com, UNAUTHORIZED charged my visa card in the amount of $12.97, I never order products or service from this company....

1 Updates & Rebuttals


FreeShipping.com Customer Care

Rocky Hill,
Connecticut,
USA

RE: FreeShipping.com

#2UPDATE Employee

Mon, June 26, 2017

Hi Leslie,

 

It looks like you signed up with us after a purchase on June 08, 2017. You were offered a 7-day free trial and up to $15 back at sign up. The $12.97 charge you're seeing is our monthly fee members pay to access our online savings benefits. Since you did not cancel during your trial period, your membership continued at this monthly rate. 

 

You may log into your account at any time and cancel your membership by accessing the "help" tab, then selecting the option to cancel and finalizing your request. You may also cancel by contacting customerservice@freeshipping.com with your full name, email address and zip code. If you have any other questions, feel free to reach out to customer service at any time. Thank you! 

 

Sincerely,

The FreeShipping.com Team

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