Complaint Review: Freedompop

So i woke up to a little surprise today on my paypal account, i was greedted to a bill from freedompop for $27.98 which i never autorized, after tirelessly looking for a way to report this to freedompop i was greeted with a return email about their terms and conditions about how they dont do refunds.

Anyways this is a old early GSM account from 2016 yeah i ordered the sim card but i also canceled the plan anyways i looked up this account and it miraculously showed up obviously no activity from me on the account from the first month i had it in summer of 2016 but now im greeted with a bill jan 2019.

Now they are saying its my fault and i need to cancel the account well i tried that and just like last time i always get a failed to delete account, last time i was able to call customer service and they said they took care of it when i called, but now if you arent a premium member you cant call in and im still getting the error to delete the account.