Complaint Review: Federal Warranty Service Corp

    Purchased Maytag refrigerator 11/17/11 and bought extended service contract after one year until 11/20/15.  Have had repairs done previously from Platinum Factory Service.  The latest claim was made 05/03/16 (#9596248)and still awaiting repairs after numerous telephone calls to them.

     A Whirlpool repairman was sent out on in 3 days and diagnosed the reason for top of refrigerator warm with freezer extra cold to be a compressor problem.  After numerous calls to company, finally on 05/23/16, repairman returned and installed a thermostat and fan parts.  Ws told previously that a compressor may not be approved so nothing was approved for weeks.

     Since I was waiting so long for repair, I called the appliance store manager for help with this problem.  He recommended unplugging appliance overnight and plug in again in AM.  I did this, and it was working even when repairman was here.  However, on 06/19/16, it malfunctioned again.  I was given a new claim number (#9939623).  Contract #3384467.

     Then a Good Housekeeping repairman was sent here on 06/29/16.  Diagnosed as defrost malfunction.  Said he would order part that would probably be in that weekend.  Have not heard anything from him even with leaving messages for a response.  Also been calling Platinum Service almost daily with no progress reported (said no parts approved as yet). 

     Again on 07/03/16, refrigerator down again right before 07/04/16.  Put a damper on my planned BBQ with relatives.  Had to discard ground meat & other perishables.  Did the unplug and plug in again, and it has been working since but I know not for long.  As soon as the coils freeze up inside, the top of refrigerator is warm.

     When I do make these calls, a message tells me "we are currently experiencing a high volume of calls" and to hang on or call back again at another time.  I keep calling back or hanging on for 20 minutes until a human voice comes on no matter what time of day I make the call.  Have asked to speak to a supervisor but they only take message for a call back which never comes.

     Need help ASAP.  Contacted 2 TV statiions past 2 days but no response to my request for an investigation.