Complaint Review: Elements Massage

I had a negative experience at this massage establishment on April 8th 2016. It was recommended by a neighbor of mine and given my chronic neck pain condition, I sought relief and requested the therapist named Bri.

Bri was very friendly and I am not critiquing nor faulting her personality in any way. This is more about the massage itself and the owner Michael Church's attitude after I brought the negative experience to his attention on Saturday, April 9, 2016.

It was a two hour massage session and I kept telling Bri to stop the heave nose breathing on my face (it was like a jet stream of air blown from a high powered AC vent). She couldn't seem to help herself as she appears to be a heavy nose breather. She apologized but continued on doing it.

The massage technique seemed too painful and focused mostly on my back, buttocks and legs rather than my neck which only after I told her to either get to it or I am terminating the session, did she do so.

When I spoke to Elements Massage Boca Raton owner Michael Church, his attitude was  more defensive rather than apologetic. He criticized me for not choosing a therapist named Vivian whom he said that he had recommended in the first place. The problem is that I never spoke with him about Vivian beforehand, nor did Kelsey, Jasmine, Jessica, or anyone else there mention a "Vivian" until after I complained about my session with Bri. I felt that Michael's attitude was all wrong. In my opinion, he is also accusative, arrogant and obnoxious, and he sets a very poor example as a business owner.

Lastly, today Sunday April 10th 2016 I just got off of the phone with James who had an even worse attitude than Michael. I called to give these people a final opportunity to own up to their mistake and bad service before I wrote a review of my experience. James's attitude was "go ahead and write a review", we don't care.

I would not recommend this massage joint to my worst enemy...on second thought, perhaps in that scenario, I would!