Complaint Review: eHarmony.com

As an online dating site, eHarmony turns members who have a free limited membership into paying premium members by promoting the idea that, as a paid member, the pictures of other members would be visible. During the free membership, I experienced viewing "blurred" pictures of numerous members. These members all had pictures and paying the premium would result in viewing the images (photos) of these members with clarity, according to eHarmony promotions.

Eharmony supposedly prides itself in providing compatible matches via their parameters. Since becoming a paid premium member, the majority of "matching" profiles that eHarmony has suggested have had NO photos whatsoever. This never occurred while assuming unpaid status. There was no disclosure that such behavior would occur. Upon expressing dissatisfaction with this behavior, eHarmony has not offered a remedy or correction in any form.

I have also contacted eHarmony numerous times regard the dysfunctionality of their website and app. Both have malfunctioned in ways that I expressed to eHarmony. Responses (when received, though not usually) have included "scripted" how-to information without ever admitting any fault of theirs or the website. After numerous requests for correction were not properly acknowledged, I stated that a refund was wanted. Given a refund and having my subscription stopped would result in my not contacting them again. They have refused a refund, claiming that their 3-day refund policy was state specific.

Given the nature of dysfunctionality and their providing suggested matches that are anonymous and without profile images, it appears that eHarmony is reserving the right to provide faulty service for a fee along with website and app dysfunctionality with the confidence that responsibility for such negligence is not something they need to answer to. I want a refund of monies spent for which I have received service inconsistent with promises conveyed via eHarmony advertising.