Circuit City "City Advantage Plus Warranty" is a BIG rip off Bellingham Washington
I purchased a Circuit City Advantage Plus warranty for $350 to insure repairs would be made to my $2000 computer should something fail. The salesman spoke glowingly of the insurance.
Three months ago an internal part fell off my floppy driver rendering it useless. Of course I contacted the "City Advantage Plus" people to schedule repairs.
They refuse to fix it stating some rehearsed mumbo jumbo technical terms of the agreement.
The agreement calls for them to fix it and they refuse.
William
Bellingham, Washington
U.S.A.
2 Updates & Rebuttals
Paul Pickle
Raleigh,North Carolina,
U.S.A.
WOW - seems they resolved it super quickly ...
#3Consumer Comment
Wed, December 24, 2003
You mean in the mere period of two days (the time between your original report and your "update"), you managed to contact all of those consumer protection agencies, get GE to agree to fix your computer, AND receive the repair services you so desired???
Methinks you may have jumped the gun a little in filing your complaint. It seems as though GE fixed the problem willingly and effectively. If 2 days is too long of a wait for you, then you should not have purchased the warranty. It is NOT instantaneous. You cannot simply snap your fingers and have a computer-geek at your door with the necessary parts and knowledge to fix your computer.
May I suggest that next time you relax, follow the procedure, and allow a couple days to see your problem resolved? It is not rocket science, my friend ...
William
Bellingham,Washington,
U.S.A.
GE Zurich fixes the computer
#3Author of original report
Tue, December 23, 2003
On 12/23/03 I received a new floppy drive from GE Zurich. I am grateful for the company holding up their end of the warranty agreement.
In order to get the repairs done though I had to contact the Better Business Bureau, State Attorney General, my state Representatives and numerous calls to Circuit City.
Again I am grateful for the repairs GE Zurich made to the floppy.
Sincerely,