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  • Report:  #838248

Complaint Review: Care Credit

Care Credit GE Money Bank -sneaky billing process - online automatic payments do not work. online payments do not process & late fees are charged. Internet

  • Reported By:
    Invisalign Dental Office Plan — New York New York United States of America
  • Submitted:
    Mon, February 13, 2012
  • Updated:
    Tue, February 14, 2012

Was paying off a 6,000 dental service loan. I've made repeated payments online and they would not process and get charged late fee. my last payment for the 12 month promotional was due and i paid the balance in full. Of course this payment was not processed and because of the remaining 1,000 balance ... I was charged a total of :1,300. 

Customer Service representative was not helpful and very rude. Transferred over to a Manager and he would not let me speak and very unprofessional approach to the situation. I was informed nothing could be done about the ridiculous interest charge over the phone. My only other option was to write a letter to GE capital retail bank. Letter mailed and awaiting response. 

1 Updates & Rebuttals


GECapital

United States of America

We'd like to help

#2UPDATE Employee

Tue, February 14, 2012

** To expedite your case, please ensure to provide Reference code DM   021412_ROR_CC **
 
I'm sorry you're experiencing problems with your account. We'd like to help and see if we can expediate your case. Please email me at gecapitalcares@ge.com with the following information:
 
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
 
For your security, please do not include your account number in your email.
 
Regards,
Nicole
GE Capital

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