Complaint Review: Capital One Auto Finance

Deceptive website advertisement .....

I have a credit card with Capital One and have not had a problem with them so I figured I would have the same luck with the auto financing program. Not So! Upon visiting their website, I found an advertising that stated that upon receiving your auto loan with COAF, you would "skip" one month of making a payment.

I applied on this premise and was approved for the loan though the interest rate was different from what was listed on the site. I too received my statement late. Noticing that my payment due date did not reflect the "skipped" payment, I called and was told by a young lady that she was making the changes necessary to reflect the skipped payment and to not worry about it, she was inputting it into her computer on the spot and that my first payment would be a month later. She even made the computer sounds as if she were inputting the info!

Relieved, I assumed that she was doing what she and the website advertisement had promised. Imagine my surprise when nearly a month later, I received a notice that my payment was not only late, but I was being held responsible for two payments. Again, I called COAF and was told very rudely by one of the supervisors that COAF NEVER OFFERED the "skipped" payment promotion and that I would have to pay the two payments by the due date or incur late charges and get a 30 day late notation put onto my credit history. I never did get the skipped payment promotion and am still a month behind, not having budgeted for this error, and am still incurring late charges due to their deception.

I am currently looking to refinance my COAF loan, and am telling every one to be careful, always, ALWAYS, ask questions and unless you have it in writing from these guys, you will lose in the end. Look elsewhere for your financing.

Trumillia
Kansas City, Missouri