Complaint Review: BIDZ

In June 2006, I bid on 2 rings. The first was to be my husbands wedding ring since we were getting married in July. That item never made it. The second ring was for a friend of ours that had given us the money since she did not have a credit card. The package for that item arrived with a sticker that read "received without contents".

Below is a copy of one of the emails that I received over the 3 months I was fighting with them to get my items or a refund! On July 16th I received an email stating that I will be receiving a claims package in the mail. On August that package finally arrived. I filled out 2 different claims forms and sent them back. To this day, a year later, I still have not heard anything back from bidz.com, they refuse to respond to my emails or my phone messages.

I have often wondered if there is anything that I can do about this. I have saved all of my emails from them and copies of all the claim forms that were sent back to them. Any suggestions?



Dear Customer,

Thank you for shopping Bidz.com. I will file a claim for your missing or damaged order, please note that it might take up to 30 days to get this matter resolved. I apologize for the situation and feel free to email me for further assistance.

I apologize for the situation and feel free to email me for further assistance.


Thank you,
Claims Dept.
Mileydy@bidz.com
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customerservice@bidz.com
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Barbara
Myrtle Creek, Oregon
U.S.A.