Bidz.com Padded my order with items I never won in the auction & charged them to paypal Los AngelesLos Angeles Or Culver City California
I stumbled upon Bidz.com. I began the bidding process on a few items. At the end of the bidding I lost a minimum of four bids. Three of them they placed on my account anyway, calling them "second chance" items. I never authorized them to give me a second chance. I accepted the fact I had lost and moved on. Then they placed an item on my account which was won by another person - there was no "second chance" involved here. They just put it on my account. They have my paypal account and my credit card number. I've send them several vile emails and they refuse to respond. I demanded that they remove a single remaining item on my account and they have yet to do so. I am going to cancel my paypal account and my credit card to stop them. They are shysters, con artists and outright theives. They tried to keep my name on a multi-thousand dollar emerald necklace but I got on them so hard they removed my name - I wasn't even the highest bidder! They would have charged that to my account as well. They've already shipped out items which I am going to return as soon as I get them but have to pay a 15% restocking fee and the return postage. Do not deal with these people! They will clean you out!.
Joanna
Coeymans, New York
U.S.A.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#2UPDATE Employee
Tue, November 11, 2008
Dear Customer,
We would like to begin by apologizing for any inconvenience we may have caused.
We would like to take the time and address the concerns posted on your inquiry.
Bidz.com may provide you from time to time with an opportunity to purchase a Product through our Second Chance Offer program. A Second Chance Offer is an opportunity to purchase a Product for which you submitted a bid that was not the highest. The purchase price for a Second Chance Offer is the highest price you bid for the Product. If you don't wish to take the offer you may unselect them at check out or you may contact our customer service department for their removal.
For security purposes, for both our consumers and Bidz.com, we do not retain any credit card information and or PayPal. The only time a payment is processed is when the customer goes online submits the payment themselves or if they contact our payment center and provide us with the information.
Bidz.com responds to every email received. All communication activity is recorded on the account. You must always check your spam and or bulk folders just in case the email may have gone into those folders rather than going directly into your inbox.
If you placed a bid on an item by accident we may remove it if it posts on your account.
All items may be returned up 15 days after the delivery date. All of our items are guaranteed to be as described, if they are not as described you may return them for a refund in full. If the items once inspected are found to be as described you may be subject to a 15% restocking fee.
All of this information and more can be found on our help section.
Please feel free to contact us with any questions and or concerns.
Thank you,
Bidz.com