Complaint Review: Alltel Wireless/ Verizon Wireless

On 11/03/09 I ordered a phone (LG AX155) online. I received a transaction # and was told an agent would call me back. After about 3 or so hours, I was called back by an agent called Capriara. She promptly denied having a phone online advertized for $0.99. Luckily, I had the page emailed to myself, so I quoted everything on the page verbatim, such that they could not dispute it.
They grudgingly agreed to process the transaction, and I was charged $7.40 for shipping. However, 2 weeks went by without a phone, so I called, and the running around started. I lost my cool after speaking with six agents who had no clue, including Verizon that has just bought Alltel.
They claimed that there was no record of the transaction despite the fact that I was issued a phone number (517-825-9402). I told them that my credit card had been charged on 11/05/09, indicating their company name and virginia beach as the source. They claimed that I had been a victim of fraud and they could not help me but I could call their fraud department to report the case. I told them that yes, I have been a victim of fraud perpetrated by AllTEL and now by proxy, VERIZON. I needed to be told something new!
Anyway, I did not get a phone and had to call my CC company to dispute the charges. These companies should not be allowed to get away with this kind of fraudulent behavior! If you do business with a company and you are charged, it is an implied contract that they ought to be held to. Companies need to be made to compensate consumers for breach of contract. If a store charges you more than the displayed ticket price in Michigan, you get double the amount back. The same law should apply to companies that take money and not deliver the goods.